Customer Service Advisor - Logistics Background Essential - £18,000 - Lichfield

Groomfield Recruitment Ltd
Fradley Park
£18,000 per annum
02 Jun 2018
10 Oct 2018
Contract Type
Full Time

Groomfield Recruitment are working on behalf of their prestigious and expanding client based in Fradley. We are looking for Customer Service Advisor to start ASAP on a Temporary-Permanent basis.

**Previous distribution/logistics experience within a Customer Service role is essential**

Job Responsibilities:

  • Be conversant and comply with, all relevant requirements of the company Health & Safety Policy/Health & safety Management System.

  • At all times work in accordance with all relevant Safe Working Practices, Work Instructions and Health & Safety training/briefs.

  • Comply with all Site and Company Health & Safety Rules.

  • Promptly report any unsafe acts or conditions observed in the workplace to supervision or management.

  • Promptly report all accidents and 'near misses' in accordance with Company procedures.

  • Confirm the book in details for all consignments requested as book in are action by depot, progress as necessary

  • Complete allocated customers live checks

  • Job preadvise- when applicable advise network member of requirements and special instruction

  • Job progress- monitor progress of consignments, especially when special requirements have been requested and feedback to customer as necessary

  • Ensure calls answered in <2 min

  • Respond to email and faxed communications in timely manner

  • Ensure customers' issues are escalated as necessary

  • All Communications are noted against the consignment number on Sirius

  • "Own the call" - only pass on specialised requests

  • Ensure we are professional at all times

  • ADR / Additional charges- where applicable raise against network member or raise charges to customer

  • Missing goods- are escalated to Supervisor/ Customer Service Manager or KAM

  • Returns- all return freight is actioned as requested and the relevant paperwork is raised to accompany freight

  • Discrepancies - are investigated and necessary action taken

  • Where requested extra reports / work allocated by management team

Hours and Salary

£18k per year, 25 days Holiday plus stats. Temp to Perm.

It is 40 hours per week with set shifts:

8am - 4.30pm

8.30am - 5pm

9am - 5.30pm

9.30am - 6pm this may change to a later start and later finish

**Previous distribution/logistics experience within a Customer Service role is essential**

*Please note; due to the high volume of CV’s we receive, if you do not receive a response within 5 working days, please assume on this occasion you have been unsuccessful*