Service Delivery Assistant

Victim Support
01 Jun 2018
21 Jun 2018
Contract Type
Victim Support is looking for two part-time (20 hours) Service Delivery Assistants, one based in Nuneaton and one based in Leamington Spa. Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve. The main purpose of the role is to provide administrative support to the Warwickshire Team in accordance with Victim Support's National standards and local policies and procedures. This will involve maintaining computerised case management database and manual records in accordance with relevant internal and external policies, procedures and legislation. You will be responsible for the processing of incoming referrals, dealing with general telephone and reception enquiries, which will include contact with victims and receiving victim self and third-party referrals, recording them on the database accordingly. As appropriate, you will liaise with other organisations and agencies on behalf of victims alongside providing general administrative support. This role will also involve assisting with the recruitment of volunteers, including supporting interviews as required, checking volunteer expense returns and inputting volunteer hours onto the collation spreadsheet. As required, you will assist operational staff who deliver promotional events and assist in raising awareness of Victim Support, providing support to fundraising activity and taking part in local fundraising events. To be successful in the role, you will have excellent customer service skills to deal with incoming and outgoing telephone calls to victims and partner agencies. You will demonstrate excellent IT skills and have experience of developing, implementing and maintaining effective administrative systems. You will also have the ability to work without direct supervision, prioritising work and dealing with competing and conflicting demands in an organised and methodical manner. All successful applicants will be subject to an enhanced DBS check Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change. Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you. Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.