Sales / Customer Service Advisor

Up to £19000 per annum
04 Apr 2018
03 May 2018
Contract Type
Full Time

Are client is currently recruiting for a Customer Service Advisor on a 12 month fixed term contract to join their team in Halesown. The role is on a full-time, fixed term basis, the hours of work are Monday to Thursday, 08:00 - 17:00 and Friday, 08:00 - 16:00, with a half an hour unpaid lunch break.

The annual salary will be £19,000 per annum.

We are looking for candidates that have experience in a multi discipline customer facing sales role, with demand generation or order fulfilment experience, good time management skills and must exercise good customer service skills to both internal and external employees or clients.

Purpose of Job:-

The purpose of this job role is to provide contact between the business and the customer base, reporting to the Distribution Centre Manager. The Customer Service Advisor will work in a challenging and competitive environment, processing all sales-related paperwork and pro-actively managing customer accounts, preparing quotations, bills of quantities and offering technical product information with a view to securing new business, as well as maintaining relationships with past customers and acting as intermediary between the company and client.

Key responsibilities:-

  • Dealing with and maximising all sales enquiries by, telephone, fax, email and post;
  • Internal point of contact for customers ensuring client's requirements are fulfilled and expectations are met;
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Chasing overdue orders, quotations and monitoring on-going projects;
  • Maintaining client files and ensuring contact details are regularly updated;
  • Respond promptly to customer inquiries
  • Record details of inquiries, comments and complaints
  • Handle and resolve customer complaints
  • Provide pricing and delivery information
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organise workflow to meet customer timeframes
  • Keep records of customer interactions and transactions
  • Raising quotations and technical product information;
  • All-round administrative duties;

If this is a role that you may be interested in please apply here today!

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