Trainee Service Operative

17 Apr 2018
15 May 2018
Job Type
Contract Type
Are you looking for a new and exciting opportunity within a prestigious organisation that provides both challenges and rewards?

Are you looking to start your career within Customer Service and the Heavy Plant Service Operation?

Then look no further. Here at Gunn JCB, we are more than a team, we're a family. Our employees are our greatest assets, so it's in our best interest to ensure you succeed. You will be provided with as much training as you may need.

Gunn JCB Shrewsbury has an amazing opportunity for a self-driven enthusiastic service operative to join the busy service team from our Shrewsbury depot.

This is an ideal position for a person who wants to enter our industry and develop as an individual, in handling all aspects of service related calls and administrative duties.

We are a small close-knit team that support each other like a family.

About the Role:
You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer. We want to encourage you to make decisions that affect your work and consider continuous improvements.

Working to the highest standards in order to provide our customers with the best Aftermarket support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customers' expectations would be the minimum requirement.

Assisting in a busy office environment and reporting to the Parts Supervisor, the selected candidate will be responsible in dealing directly with customers via all forms of communication & assisting in the day to day today running of the Service Department. A "can do" attitude is a must.

Main Job Responsibilities:

* Dealing with customers and telephone enquiries
* Following up service opportunities
* Compiling quotations and following them up
* Continually develop and update your product knowledge
* Research Parts
* Maintaining and developing new and existing customer relationships
* Complete all necessary paperwork
* Service administration duties
* Ensuring a high standard of customer care and service
* This position is a vital element in the service operation.

Additional Salary Info: 21 days holiday, Company pension scheme

Trainee Service Operative | Service Operative | Service Operator | Operative | Customer Service | Heavy Plant

Essential Requirements:

* Enthusiastic, Confident & flexible attitude
* Strong Desire to learn and develop within the company
* Computer literate
* Self-Motivated
* Able to multi task
* Be able to work on their own initiative or as part of a team
* Excellent phone manner, customer service & administrative skills

Desirable Requirements:

* Computer literate
* Attention to detail
* Calm under pressure
* Can do attitude

About Our Company:

In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers. From our Sales team to our Aftermarket team, everyone plays an equal part in making sure that the most integral part of our business is looked after properly