Telesales Representative

West Park Recruitment Ltd
£17000 - £20000/annum Plus Bonus
15 Apr 2018
21 Apr 2018
Contract Type
Full Time
Our client AGL Training are looking for an enthusiastic Telesales Representative to contribute in generating new apprenticeship starts in local businesses within the Midlands area.

You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills.


· Contact potential or existing customers to inform them about Apprenticeship programmes and services run by AGL Training Ltd

· Answer questions about Apprenticeships and AGL Training Ltd

· Ask questions to understand customer requirements

· Direct prospects to Company Directors when needed

· Enter and update customer information in the database

· Take and process orders in an accurate manner

· Go the “extra mile” to meet sales quota and facilitate future sales

· Keep records of calls and sales and note useful information


· Proven experience as telesales representative or other sales/customer service role

· Proven track record of successfully meeting sales quota preferably over the phone

· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

· Ability to learn about products and services and describe/explain them to prospects

· Excellent knowledge of English

· Excellent communication and interpersonal skills

· Cool-tempered and able to handle rejection

· Outstanding negotiation skills with the ability to resolve issues and address complaints

· GCSE’s A-C in Maths, English and ICT

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