IT Support Analyst

Robert Walters Plc
£18k - £21k pa
14 Apr 2018
22 Apr 2018
Contract Type
Full Time

Robert Walters are currently engaged with a market leading Microsoft Gold Partner based in Tamworth, which specialises in providing technical services and solutions to a diverse customer base are now looking to expand their support function by recruiting an IT Support Analyst.

As an IT Support Analyst you will sit within the growing Customer Services Team and join a highly motivated support function.

IT Support Analyst Role Responsibilities;

  • Working within a team of support analysts to handle customer requests (via email, telephone or web portal).
  • Handle complex or difficult customer issues to achieve prompt resolution
  • Providing customers with product usage advice and guidance.
  • Identifying and managing the appropriate priorities and required actions (e.g. escalation).

IT Support Analyst Role Requirements;

  • Strong customer service skills
  • SQL experience
  • Experience working with Microsoft packages (windows, XP)
  • Help desk experience

This Tamworth based role is paying a salary of £18,000 - £21,000 while providing you with the opportunity to work in a market leading organisation with a proven record of internal growth.

If you are interested in this position please contact Jordan Stone on ******************* or email at ******************************

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