Distribution area Manager

Recruiter
TC Facilities Management
Location
Birmingham
Salary
£30,000 per annum
Posted
15 Apr 2018
Closes
05 May 2018
Sector
Hair & Beauty
Contract Type
Full Time

Job Purpose

To lead the onsite teams within a distribution environment to deliver a day to day service within budgets that meets specifications and standards and exceeds the customer’s expectations.

Major Accountabilities

  • To demonstrate the TC values and lead by example at all times.
  • To carry out structured site visits that ensure specifications are met and customer expectations are positively managed.
  • To build an honest and open working relationship with the customer that encourages partnership and effective resolution of issues.
  • To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
  • To coach, develop and mentor Distribution staff to deliver brilliant standards.
  • To manage and deliver the weekly hours budget.
  • To review business measures and KPI data and communicate trends and themes to help inform senior management decision making.
  • To support and coach staff to find solutions to employee issues
  • To ensure on site teams understand their roles, responsibilities and what is expected of them.
  • To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy.
  • To complete and submit all necessary paperwork accurately and on time ensuring sign off where required of completed tasks.
  • To ensure the on-site teams have sufficient working equipment, machinery and product to deliver their roles brilliantly well.
  • To provide cover and support within the region as required.
  • To deliver continuous improvement by sharing learning and best practice across the staff and Managers in a structured and coaching environment.
  • To be the custodian of the TC brand and ensure this is reflected in the image and appearance of all team members.
  • To recruit internal and external positions and provide endorsement for site recruitment ensuring adherence to TC recruitment processes and standards.
  • To ensure staff are trained in and adhere to all necessary legal compliance
  • To carry out quarterly performance reviews with distribution Managers
  • To identify ways to motivate staff and increase employee loyalty
  • To identify internal potential and develop talent
  • To adhere to all company processes, policies and procedures

Key Relationships

  • Customers - staff, managers (on site and regional)
  • Distribution Operatives
  • Managers
  • Field Management Team
  • Head office payroll

Job Dimensions

  • Weekly hours budget
  • Accountable for on-site cleaning teams

Behavioural Competencies: -

Competency

Work Level 3

Driving Results

  • Ensures own work supports the business strategy
  • Uses initiative to overcome obstacles
  • Is proactive and uses contingency plans when appropriate and necessary
  • Initiates own personal development goals
  • Improves performance by setting and reviewing standards
  • Motivates others
  • Coaches others to ensure they meet their objectives
  • Addresses performance issues quickly and constructively

Customer Focus

  • Maintains and develops customer relationships
  • Makes decisions based on the impact to ongoing customer relationships
  • Overcomes obstacles to achieve customer expectations within own role accountabilities
  • Takes account of customers’ needs when prioritising and adapts accordingly
  • Acts on feedback received accordingly

Teamwork

  • Builds respectful and professional working relationships
  • Takes part and encourages team working
  • Works effectively across different regions and departments
  • Is sensitive to the needs of others
  • Shares best practice throughout whole team
  • Celebrates team/individual success

Communicating Effectively

  • Expresses own opinions diplomatically choosing the right environment and appropriate time
  • Is able to negotiate with and influence peers/colleagues using logical argument
  • Adapts communication style/language to a situation/audience
  • Acknowledges the values and options of others in conversations
  • Produces quality written communication - clear, concise.

Managing Change

  • Responds flexibly and quickly to changing circumstances
  • Proactively seeks ideas used successfully elsewhere
  • Proposes and develops new methods and approaches
  • Support others through change

Role Requirements: Detail qualifications and experience needed to perform in the role

  • Previous customer service delivery experience
  • Previous experience of managing a distribution team
  • Remote management experience
  • Sound knowledge of Health and Safety and COSHH legislation
  • Must have a distribution background
  • Worked within Distribution environment

Other responsibilities

  • To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
  • To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
  • To comply with the requirements of the Data Protection Act.
  • To comply with the company’s policies on equal opportunities.