Head of Analysis & Service Improvement

71724.00 - 78246.00 GBP Annual + GBP71724 - GBP78246/annum
14 Mar 2018
15 Mar 2018
Public Sector
Job Type
Contract Type
Full Time


The closing date for this post is 12 noon on Tuesday 6th March 2018

Interviews will be held on Monday 12th March 2018

Strategic planning, business intelligence and analysis, and the provision of management information are at the core of delivering effective and efficient policing services, and driving continuous improvement. A dynamic Head of Analysis and Service Improvement is therefore sought to lead a challenging and diverse department, with a strong focus on delivering a culture of service improvement across a large and complex organisation.

Warwickshire Police and West Mercia Police: Joining Forces in an Innovative alliance

In 2012, Warwickshire Police and West Mercia Police formed a ground-breaking alliance, aimed at reducing policing budgets whilst providing greater operational and organisational resilience in support of a joint vision to Protect People from Harm. Its success has been nationally recognised and acclaimed and other forces around the country are now looking to implement a similar model.

The Warwickshire Police and West Mercia Police alliance is undergoing an unprecedented period of change designed to ensure that the joint vision is achieved within the resources available. There are a number of key themes underpinning related activity and the alliance is keen to become more agile, intelligence-lead, preventative and proactive, more diverse, resilient and people focused, more innovative, working more closely with partners and better able to predict and respond rapidly to changing demand; taking into account national and local policing priorities.

The Role

This is an opportunity to have a significant impact on the communities served by the Warwickshire Police and West Mercia Police Alliance, through shaping and further developing one of the most innovative business models in the sector to ultimately protect people from harm.

Key responsibilities will include:

Lead and implement the strategic planning functions, advising Chief Officers on the future strategic direction of the organisation, and planning, sequencing and coordinating change activity to address gaps in service delivery, and mitigate risk.

Lead on strategic performance reporting, holding business leads to account for performance, and reporting directly to Chief Officers.

Ensure effective analytical services are provided across the alliance to meet the needs of operational policing and business analytics.

Lead, and be accountable for, all aspects of HMICFRS (Her Majesty's Inspectorate of Constabulary and Fire and Rescue Service) reporting, including inspections, service improvement, data collation and Force Management Statements.
Work at a strategic level with senior stakeholders within the Alliance and in partner organisations to seek out service improvement and best practice, ensuring the alliance is maximising policing output.

Lead and take individual responsibility to plan, develop and implement strategy, policy, practice and procedure for all aspects of portfolio, which includes Analysis and Research, Business Planning, Policy & Procedure, Audit and Assurance, Crime and Incident Registrar, Continuous Improvement, Victim satisfaction, Consultation and Engagement, Performance Review, HMICFRS Liaison, Environmental Scanning, Risk Management, Organisational Learning, Equality and Diversity.

The Person

With excellent credentials in Strategic Planning and Service Improvement, the appointed Head of Analysis and Service Improvement will be required to lead across all aspects of the alliance's capability and capacity, determining and implementing a comprehensive business planning, performance and service improvement architecture together with the necessary processes, practices and management approach that can ensure delivery of strategic aims and objectives. The appointee will work credibly and influentially at the most senior levels of both police forces to ensure that a structured and consistent approach is taken to all aspects of Strategic Planning, appropriately challenging traditional ways of working, introducing more innovative and efficient approaches and creating a genuine appetite for improvement and progression.

To do this, the appointed Head of Analysis and Service Improvement will bring with them significant senior level leadership and management experience in an organisation of comparable scope and complexity, combined with a proven track record of leading a broad, multi-faceted Strategic Planning and Service Improvement function. They will be able to demonstrate their achievement of having delivered sustainable long-term improvement to the organization. The role holder will be expected to have a degree level education supported by an MBA or equivalent as well as substantial hands on experience in a similar role.

This is a senior role and the new incumbent will be given relative freedom to determine how and when results are achieved, guiding the executive team in their decision making, and setting agendas for those beneath them to deliver outcomes that align with approved operating plans and objectives and the wider needs of both organisations.

The successful applicant will be an excellent communicator who is able to influence change at a strategic level, translating high level policing and corporate objectives into workable plans, organisational structures, technology solutions and new ways of working. With excellent interpersonal skills, they will be highly effective at securing support and cooperation for compliance and for change, influencing, developing and challenging the motivation and behaviour of others to deliver required outcomes.

The alliance-wide vision of 'protecting people from harm' sits at the core of everything the alliance does and consequently, the appointed Head of Analysis and Service Improvement must recognise that collaboration and cooperation are the key to efficiently realising this on behalf of the communities in which the two forces serve in one of the largest policing areas in the country.

Rewards & Benefits

As well as the obvious career and skills development potential that comes with joining us at an exciting time and in an area set to grow dynamically at the heart of public service, you'll also enjoy a package of more immediate benefits.

Local Government Pension Scheme (LGPS)

Free onsite parking

Gym facilities

Sports Club

Canteen and coffee shop

Blue Light Card - online and in-store discounts

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks