Contact Officer

10.00 - 11.00 GBP Annual + GBP10.33 - GBP11/annum
14 Mar 2018
11 Apr 2018
Public Sector
Contract Type
Contact Officer, Initial Screening and Contact Officer

Spencer Clarke Group are working with Worcestershire County Council to hire 4x Initial Screening and Contact Officer on full time contracts. The roles are based at Wildwood Way, Worcester, WR5 2NP and paying GBP10.33 per hour.

As an Initial Screening Officer you will be the main point of contact for members of the public and professionals, offering clear and sound advice, signposting, screening and able to direct contacts to the right service to meet the individual needs of the child and family.


• Have excellent and proven customer service experience that evidences the ability to recognise individual needs.
• Be competent and accurate in a range of IT packages and databases (e.g., Framework-i, or Microsoft word or excel)
• Have considerable experience of providing quality assured advice and guidance to members of the public and professionals on a range of sensitive and complex matters with tact and diplomacy •
• Have considerable experience of assessing and analysing initial information and identifying levels of risk to make well informed and consistent initial decisions
• Have significant experience of working within a multi-disciplinary team in a children and families setting
• Have experience of handling highly sensitive information

If you are interested in the role and wish to see a full description please apply below and call Thomas Humphreys on (Apply online only) at Spencer Clarke Group