Customer Care Consultant

7.50 - 8.41 GBP Hourly + GBP7.50 - GBP8.41/hour
14 Mar 2018
11 Apr 2018
Job Type
Contract Type
A Company in Worcester are looking for a Customer Care Consultant on a Temp-Perm Basis.

Job Type:
GBP7.50 - GBP8.41 per hour
Hours: Flexible working hours between 8am-8pm (Mon-Thurs) 8am-7pm (Friday) occasional Saturday (9am-5:30pm)
Location: Worcester

Your new company
A Company in Worcester are currently seeking a number of Customer Care Consultants to work within their busy Customer Service Team. The role is initially Temporary paying GBP8.41ph (Premium) with a view to being taken on Permanently which you will have an OTE of GBP18-GBP20k.

Your new role
Your duties will include but are not limited to:

* Handling inbound and outbound call enquiries
* Book customers in for services and MOTs
* Generate sales leads
* Handle customer satisfaction surveys
* Responding to email enquires and complaints
* To build a rapport with the customer whilst demonstrating an understanding of their situation and needs, being empathetic where applicable
* Capture all relevant data accurately and efficiently in the system
* The role involves approx 50/50 inbound/outbound work.
* It's more customer service calls - You will contact existing customers of our clients (dealerships) to remind them of routine maintenance due on their vehicle (MOT, Service, brake fluid, cam-belt replacement etc).
* The sales element is along with the reminder, we want to make an booking/appointment for them to come in for the work needed.

What you'll need to succeed
You will need:

* The right candidate will be self-motivated, professional, used to working to targets and able to work well in a team environment.
* Engaging and Enthusiastic
* Commercial and Creative
* Self-Starter and Motivated
* Competitive
* Actively seeks feedback and development
* Professional work ethic, timekeeping and attitude
* Comfortable adhering to Client/Company security policies and procedures

What you'll get in return

* On-site parking
* Full induction/training provided
* Uncapped bonus
* Additional company/ teams incentives
* Eye care vouchers
* Pension Scheme
* Flexible working hours/school hours
* Savings portal
* NVQ based and in-house learning opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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