Batch Operations Lead

Revenue and Customs Digital Technology Services
Town Centre
13 Mar 2018
15 Mar 2018
Contract Type
Full Time
The responsibilities of the role include: Develop and implement a Target Operating Model for the BatchOperations function, ensuring best fit with the wider CE-OCC, ServiceOps, DTO & CDIO organisations Design, agree and implement a common operating framework across allBatch Operations Teams Effective recruitment, active career development, and strongperformance management of staff in line with business needs, recognisingand motivating those who are performing well, and supporting those whoneed development. Identify, propose and drive forward a programme of Improvements bothwithin the Batch Operations function and the wider CE-OCC following aContinuous Improvement methodology Develop, implement and embed appropriate processes and procedures thatunderpin fast, effective and reliable IT service delivery whilstmaintaining the minimum of bureaucracy Ensure all services provided and / or managed by the function aremeeting targets, continually improving and demonstrating value for money Underpin and support the Head of CE-OCC in challenging traditionalassumptions and moving the CE-OCC department forward through the use ofinnovative thinking and staff collaboration Be a visible leader across CE-OCC, mentoring / coaching both Managers& Staff where required Be an advocate and role model for excellent customer service bothwithin the Batch function and across the wider CE-OCC organisation,demonstrating a passion for continuous improvement and therebypositively impacting those around them Play an active role in the CE-OCC Management Team, taking jointresponsibility for running and steering the wider CE-OCC Organisationand CE-OCC Roadmap Work closely with DTO Delivery Groups to ensure the overall IT servicebeing delivered by DTO to HMRC directorates is meeting targets,continually improving and demonstrating value for money Take the lead when required on major, high impact incidents with theability to generate clear, concise recommendations and coordinateactivities and professional communications across a range ofstakeholders, internally and externally, and often under significant pressure. Continue Professional Development of own career and those within theBatch Operations function. Required Knowledge and Skills: Extensive experience in developing and leading multiple IT Operationsteams in a large, complex IT environment and customer base Demonstrable experience in leading multiple teams across multiple locations Demonstrable experience in managing service relationships at all levelsup to Director level Demonstrable experience in leading cultural and process transformationin operational teams Demonstrable experience in developing and maintaining excellentrelationships through times of challenging interaction and ability tomaintain professionalism under pressure Demonstrable experience in managing suppliers and customers ITIL v3 foundation qualification (or if applying internally be preparedto achieve this within 6 months of taking up duty). The successful candidate should be able to demonstrate SFIA Level 6 inRelationships and Engagement / Stakeholder Management Degree level or possessing equivalent management skills and experience SC / DV Clearance Previous experience of managing Batch / Scheduling teams preferred Prince2 or equivalent Regular travel to various client sites will be required as part of this role. Revenue & Customs Digital Technology Services offers a wide rangeof Employee Benefits comprising: Corporate Group Income Protection Pension - Defined Contributions Scheme Leave entitlement - 22 days on joining, rising to 25 days after 1 yearand 27 days after 10 years service Corporate life assurance (x 4 salary) Voluntary travel insurance Voluntary personal accident cover Healthcare Cash Plan Childcare vouchers Cycle to work scheme Non-contractual bonus scheme Interest free season ticket loan RCDTS Reference: ZR_231_JOB Job Types: Full-time, Permanent Salary: 52,250.00 to 57,750.00 /year - provided by Dice DEGREE, ITIL, PRINCE2, SERVICE DELIVERY, STAKEHOLDER MANAGEMENT