IT Support Technician (Security Systems)

Recruiter
Eligo Recruitment Ltd
Location
Dudley
Salary
£30000 - £35000/annum Bonuses & Company Car
Posted
13 Mar 2018
Closes
12 Apr 2018
Contract Type
Full Time
A continuously growing national company with over 30 years of experience within security sector, is now seeking a skilled Technical Support Engineer to support company’s alarm management software and related hardware and equipment at various sites across the UK and abroad, by telephone, remote access, or on-site as required.
The company support their employees in facilitating their career, provide the training needed and help them explore new opportunities within the organisation.

IT Support Technician (Security electronic products)

THE PACKAGE?

* Basic Salary: £30K - £35K + Bonus
* Laptop & mobile
* Company car (of your own choice)
* Fully paid fuel (including your personal use!)
* Sales bonus
* 25 days holidays + Bank Holidays
* Pension Scheme
* Home based

As an IT Support Technician your key responsibilities include (but are not limited to):

* Installing and supporting company's alarm management software and associated PC's, servers, and other related hardware in line with the Company’s requirements, and working to project plans when required;
* Delivering training on the Company’s products to customers and internal staff;
* Managing issues raised by customers or internal departments to completion in line with SLAs, using our Helpdesk System and established Quality Management System;
* Completing Service and Maintenance visits in accordance with the Service and Maintenance contracts between the company and its customers. It is the responsibility of the IT Support Technician to ensure that the systems are working properly and in good condition.

This IT Support Technician role is for you if you are/have…

* Administrator level experience of MS Windows Operating Systems (Windows Server 2003 – 2016, XP, 7, 10), and some knowledge of MS SQL (ideally including query creation)
* Working knowledge of TCP/IP, Windows network administration, routers, switches, network cabling and fault finding
* A team player with problem-solving and decision-making skills
* Excellent communication and customer service skills

SO IF YOU ARE LOOKING TO EXCEL WITHIN SECURITY AND WORK FOR A WELL KNOWN & RESPECTED INTERNATIONAL COMPANY AND GET REWARDED FOR IT, THIS IT SUPPORT TECHNICIAN ROLE IS FOR YOU!!

Are you a security technical professional but this role doesn’t quite fit? Eligo are a leading fire and security recruitment consultancy specialising in security technical jobs including security system technical manager jobs, CCTV support jobs, and Fire Alarm support jobs. Please don’t hesitate to get in touch with us for a confidential chat about how we can secure you your perfect fire and security job