Desktop Support Engineer
Desktop Support Engineer - Field based (SC Clearance Required)
£16 per hour
Contract - 6 months
You will be a part of the UK mobile team providing a consistent, professional level of post-sales support related service in order to fulfil the service level agreements and expectations of my client's customers.
Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where required.
Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with my client and their customer help desks where appropriate
To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
Provide an excellent level of customer service that exceeds customer expectations
Understand and adhere to all documented company processes and expectations including customer specific instructions.
Manage and apply the specified level of urgency to escalations and requests for information.
Assess the severity of a situation and business impact, raising management escalations when required
Complete all tasks/activities specified by management to be in line with business requirements
Manage local spares and ensure all systems are updated and accurate
Ability to communicate at all levels
Ability to remain calm under pressure and work to measured response targets. Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
Proven desk side support experience
Proven knowledge of Microsoft Windows operating systems
Proven knowledge in supporting Microsoft Office
Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
Working knowledge of server hardware
Working knowledge of backup systems
Organised, able to manage time and prioritise tasks
Excellent administration skills
Flexible on working hours & overtime
Valid UK Driving Licence