Customer Service Representative

Prince Personnel Limited
13 Mar 2018
14 Apr 2018
Contract Type
Full Time
Customer Service Representative
12 Months Fixed Term Contract
Monday-Friday 8:30am-5:00pm

My client is looking for an experienced customer service representative to join their busy team on a 12 month fixed term contract basis. The primary purpose of the role is to handle all customer related issues and tasks after receipt of an order.


• Handle customer correspondence via phone and email
• Updating the customer database with address and/or contact changes
• Order entry: New orders, processing order changes, no-charge replacements
• Supporting sales by handling all customer interaction after the initial order
• Work with customers to resolve customer service issues e.g. shipping errors, late orders, pricing/PO discrepancies and material inventory
• Liaison between departments to resolve post sales issues
• Provide quotes
• Proactive daily follow-ups: late orders; on hold orders etc.
• Backup for reception coverage for visitors, phone calls and mailings
• Maintain service level response times
• Other tasks as assigned

The successful candidate will have previous office based customer service or sales administration experience. Excellent verbal and written communications skills are essential, as is the ability to work accurately in a fast paced team orientated environment. Additional European language skills would be advantageous but are not essential. To be considered for this role you must be available to start at short notice.

We will carefully consider your details and advise you if we're able to progress with your application within 72 hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE21927