HR Advisor - 12 Month Fixed Term Contract

Recruiter
Serco
Location
Birmingham
Posted
13 Mar 2018
Closes
15 Mar 2018
Contract Type
Full Time

Job Title: HR Advisor – 12 Month Fixed Term Contract

Location: Birmingham

About the role

You will provide a first line HR helpdesk support within our HR Shared Service including;

Being the face and voice of the HR Shared Services function within Serco as the first point of contact for the HR customers ensuring all requests and inquiries are processed with high levels of service excellence providing at all times to all levels within the organisation.

To provide HR guidance for online, telephone, email and web customer’s queries, covering aspects of the employee life cycle and People Management processes in line with service level agreements and business rules.

You will take a high volume of incoming calls in a busy fast paced remote capacity so the ability to capture, track all requests & advise provided in the internal case management tool and manage re-assignment of queries and requests to the appropriate HR delivery team or transaction team to provide effective case management.

About you

  • Numerate and literate, with GCSE`s in Maths and English grade A-C or equivalent.
  • Must be able to demonstrate experience in a Customer Service Environment.
  • CIPD is desirable but not essential.
  • Payroll Experience is very desirable but not essential.
  • Previous Experience in a HR Shared Service or phone based environment is desirable but not essential.
  • Proven customer service experience is essential.
  • Experience working within an HR environment is essential.
  • Experience working to agreed targets and SLA’s.

About us

Corporate Shared Services helps Serco to be the best managed business in this sector by supporting the delivery of superb public services.

We are continuously improving the effectiveness and efficiency of HR, procurement, information technology, finance and accounting services we provide to our customers.

Apply

Come and join us in an exciting period of change, where are continuously improving the effectiveness and efficiency of HR, procurement, information technology, finance and accounting services we provide to our customers.

Salary up to £23,000 per annum plus pension, 6% matched pension and life assurance.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.


This job was originally posted as www.totaljobs.com/job/80444506