Major Account Manager, Fleet Services, £60K-80K OTE
Major Account Manager - Fleet Services
Home based - Flexible Midlands / South Location
Salary c £45k
Bonuses - £12k at target level & to £36k at full over achievement levels
Car, Pension, Benefits
Our client is a UK and international leader in the provision of integrated fleet services with a reputation for reliable delivery and innovation in adding value for it's customers
The business has a relatively new senior management team, new products under development a sector-based approach to winning and retaining customers and an engaging plan for significant growth
There are a number of initiatives underway to support their growth in volume through continuous improvement, genuine operational transformation and a business wide drive to deliver best in class service excellence.
This role, and securing the right person for it, is a key component of that drive. The role has a rare combination of high profile, challenge and reward in an engaging culture.
We are seeking a special person who can deliver in this role, in the wider business and in future roles of greater scale and scope as a result
You will be responsible for retaining, growing and increasing the profitability of a portfolio of Key Major Customer Accounts within a defined number of industry verticals.
You will maximise sales of the full range of products and services as well as working with other areas of the group to ensure cross selling opportunities are maximised.
•Personally managing and developing major and complex accounts in order to ensure account retention, development and maximum profitability.
•Actively canvassing target accounts to win new business.
•Meeting all sales and other targets to improve business performance.
•Monitoring account performance against plans and taking corrective action to ensure account retention and profitability is optimised.
•Ensuring close liaison with operational departments to achieve high levels of customer satisfaction through effective management of customer process.
•Maintaining comprehensive information on all accounts covering all product areas
•Creating and delivering appropriate account review process to ensure all customers have an appropriate interface with the business on an agreed frequency, to ensure high levels of customer satisfaction and retention.
•Ensuring all customer meetings are recorded and actions completed in agreed timescales
•Leading a motivated; high performing team ensuring opportunities for learning and development are exploited.
•Driving the ‘customer is king’ mentality throughout the group.
•Delivering regular forecasts of customer requirements into the business and working with internal and external stakeholders to deliver innovation to key customers.
THE PERSON WE ARE LOOKING FOR
•Track record of success in delivering complex products and services to fulfill and exceed the requirements of high profile, demanding corporate customers
•Experienced in accurate forecasting
•Achievement of KPI’s and SLA’s
•Delivery of high levels of customer satisfaction and feedback
•Highly motivated – able to work with minimum of supervision
•Innovative and entrepreneurial
•Relationship building skills – internal and external
•Articulate – spoken and written
•Computer skills – MS applications
•Self-motivated - takes the lead in driving success within accounts
•Leverages the strengths of others in support of partners and third parties
•Openly communicates information throughout the organisation
•Demonstrates a commitment to organisational goals and works to achieve those goals
•Challenges convention where appropriate to improve performance, services and quality.
•Coordinates the supporting team members in IT, Data and Client Services to deliver client requirements
This job was originally posted as www.jobsite.co.uk/job/960329256