Finance Business Partner - Customer Experience
We have an exciting opportunity for a Finance Business Partner to support the Customer Experience areas and other direct costs of our Operations Division, reporting to the Divisional Finance Director - Operations and managing a small team. Key business areas of support being Call Centres and Deployment of service.
The Finance Business Partner - Customer Experience will work closely with the Heads of Customer Experience and Support and their teams to drive financial performance and add value by providing financial, commercial insight and challenge, and helping effective prioritisation and decision-making.
This is a hands-on, business facing role with responsibility for:
-Proactively supporting and challenging changes to the Customer Experience model, cost efficiencies and revenue generating initiatives;
-Accurate Customer Experience performance reporting, budgeting and forecasting of trading, cash flow, capex and financial position against key objectives, risks and opportunities;
-Proactively support the consolidation and review the wider Operations reporting of financial performance, forecasts and budget, to support the delivery of Operations objectives.
-Actively support costing decisions for customer profitability, pricing for new business tenders, contract renewals and product changes; and
-Support the Divisional Finance Director - Operations as required.
The Finance Business Partner - Customer Experience will manage a small team and alongside the Divisional Finance Director - Operations deliver against objectives and drive business performance. Key emphasis being to work across the business in their decision-making, using commercial understanding to deliver cost optimisation, revenue and profit improvement.
Skills, Knowledge and qualifications:
Candidates will be ACA, CIMA or ACCA qualified with post-qualification experience gained in similar roles in fast-paced, complex and highly commercial environments.
You will have strong written and verbal communication and interpersonal skills, including tenacity, and credibility, to influence, negotiate and communicate at a senior level within the business and externally with customers.
A dynamic, hands-on approach with an eye for detail is essential.
The successful candidate will have strong team and analytical skills and demonstrate ability to assimilate information and make decisions quickly.