Living Coordinator

Birmingham Commercial
£12.3 per hour
13 Mar 2018
18 Apr 2018
Contract Type
Full Time
My client is looking for a new team member to provide administrative and organisational support to ensure that the Handy Van service works in an effective and efficient manner as part of the living advice service, serving as a point of information for the Handy Van service within the region, answering queries, promoting the service and ensuring efficient day to day operations.

  • Dealing with all incoming enquiries from beneficiaries, area offices, contact center and partner organisations.
  • Coordinating the efficient planning and scheduling for the fitters' workload through to resolution.
  • Reviewing assessments of beneficiary needs and referring to the appropriate area office within the corporation.
  • Triaging beneficiary needs and prioritising urgent requirements, ensuring work is within the scope of the service.
  • Supporting Living Advisers and Caseworkers in applying for grants or for funding for larger home adaptions.
  • Managing the work load of the fitters with the region, booking in jobs and other tasks, providing written confirmation to beneficiaries.
  • Liaising with local authorities and housing associations to negotiate permissions for improvements to beneficiary homes.
  • Liaising with regional Technical Officers to ensure tasks are allocated appropriately and authorisation is received for high value work.
  • Ordering and distributing materials and processing invoices using the financial systems.
  • Ordering Carephones and arranging distribution, installation and invoicing.
  • Working with external stake holders such as branches, GPs, Local Hospitals and memory clinics to promote and raise awareness of the service.
  • Maintaining a contacts database of local referring organisations/ services. Ensuring these contacts receive regular deliveries of leaflets and promotional materials.
  • Promoting the service within the corporation, answering queries, providing and updating literature and attending meetings.
  • Managing the input of data and information accurately and appropriately on to the Van Service IT system and the wider legion systems.
  • Producing Management Information reports from the field management system as and when required.
  • To implement the Equal Opportunities Policy into your daily activities.
  • To be responsible for your own Health & Safety and that of your colleagues, in accordance with the Health & Safety Work Act (1974) and relevant EC Directives, including reporting any health and safety hazard immediately you become aware of it.
  • To work in accordance with the Data Protection Act (1998) and to ensure all new systems are reported to the Data Protection Officer.
Person Specification:
  • Good Standard of general education; GCSE or equivalent.
  • Demonstrable experience of working in a customer focused environment.
  • Experience working with older and/ or disabled people.
  • Demonstrable experience of networking and developing relationships with external partners.
  • Demonstrable experience of diary management or work scheduling for a busy service.
  • Social Care Qualification (Desirable)
  • Knowledge of the relevant local voluntary organisations (Desirable)
  • Knowledge of statutory services available to older people/ people with disabilities. (Desirable)
  • Knowledge and experience of the charitable sector, public or Armed services.(Desirable)
  • Effective Communication Skills
  • Relationship Building
  • Customer Service Skills
  • Planning and Organisation
  • Team Working
Skills & Attributes:
  • Effective interpersonal skills- able to engage effectively with a range of audiences.
  • Calm under pressure, with the ability to manage conflicting priorities.
  • Effective networking- ability to lead on engaging referral sources.
  • Flexible attitude to work and willingness to adapt to an evolving role.
  • Strong IT skills; MS Office Including Word, Excel, Outlook.
  • Empathy with mission, values and objectives of the corporation.