Customer Service Administrator

Interaction Recruitment
£18,000 per annum
13 Mar 2018
11 Apr 2018
Contract Type
Full Time

Warehouse Administrator/Customer Service

Shift: 10am till 7pm / 11am till 8pm (Flexibility Required)

Location: EMEA (UK) Regional Distribution Centre

Interaction Recruitment are currently working with a leading distributor to recruit an organized Warehouse Administrator to join their advancing team in the West Midlands. Our client are relocating to Lichfield and require an experienced Warehouse Administrator who is able to multi-task across an array of areas that cover Billings, Exports, Order Routing as well as delivering excellent customer service.

The Administration team are responsible for the effective processing, tracking & billing of all sales orders received into the location along with other required administrative tasks to ensure that a high level of customer service is provided.

Our client is looking for an individual who has the ability to take on a variety of tasks and projects to support the team, therefore strong organisational skills, a high attention to detail and excellent customer service is essential.

Administration/Customer Service Duties & Responsibilities

  • Run periodic order routes and sort, label and file ready for processing in the warehouse

  • Ensure that all order documentation, including packing lists or customer specific requirements, are prepared and despatched into the warehouse

  • Call handling from other departments, vendors and carriers.

  • Monitor and respond to email requests ensuring that all tasks are followed through to conclusion.

  • Work with other Operational teams to ensure the effective resolution of customer complaints, RDR’s, freight claims and other key activities.

  • Administer a variety of incoming invoices and ensure that all lines are reviewed and coded correctly.

  • Perform customer credits, cost outs and other financial transactions to ensure that all monies are allocated correctly.

  • Supporting other areas in the wider operation where required

Experience & Qualifications

  • Educated to a good standard (minimum GCSE standard).

  • Good Mental Arithmetic skills

  • Attention to detail

  • Experience of using IT equipment in a workplace environment.

  • Good working knowledge of MS applications.

  • Open to change and adaptable, with a capacity and willingness to learn.

  • Able to prioritise a varied daily workload.

  • A confident and professional telephone manner

This is an excellent opportunity for a career driven individual with the desire to join a forward thinking and progressive business. In return our client can offer you the training and development tools to succeed. If you are looking to carve a successful career in a growing company then apply now by sending your CV to quoting the job reference.

Please note that this role may require the sucessful individual to participate in training in Birmingham on a short term basis.

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