Head of Operations
Our client is world leading data, insight and consultancy service provider, a FTSE 100 and NASDAQ listed company, and operates in over 100 countries with over 200,000 employees across the globe.
They offer customised market research across a wide range of sectors including consumer and FMCG, technology, financial and professional services, social research and public services, and travel and tourism.
They are seeking a Head of Operations to be based at their site in West Bromwich, West Midlands to oversee their Service Measurement division.
This division manages large scale data collection and Quality-of-Service contracts for both domestic and international clients.
Purpose of the role:
The position will have full responsibility for the running and strategic development of the service centre in West Bromwich with c100 direct reports who are responsible for panel recruitment, management, test item production and help-desk support across several large scale contracts.
What you will need to be/bring to the table:
Currently in a leadership/management role with full responsibility for several skill disciplines.
Clear experience of managing cost centres to achieve budgets and targets.
Demonstrable track record of people and organisational development.
Be conversant with Continuous Improvement techniques (Lean/Six Sigma eg.)
Strong strategic/organisational change skills/vision, and the capability to plan and implement initiatives.
Operational experience within a service related environment, able to understand the customer's expectations and experiences.
This is an excellent opportunity for someone to join the organisation at an exciting time of their development, and it is a genuine chance for someone to come in and make a real impact within such a large company.
The package on offer is excellent, and includes Heath Insurance, Performance related bonus, and more.
Staffline are operating as an Employment Agency with respect to this role.
To apply, please use the link attaching an up to date CV, and ideally a cover letter highlighting your current situation and notice period.
This job was originally posted as www.totaljobs.com/job/80463991