Customer Service Support

Recruiter
Uniting Ambition
Location
Staffordshire
Salary
£8.00 - £9.00/annum
Posted
13 Mar 2018
Closes
12 Apr 2018
Contract Type
Full Time
Customer Service Advisor x2 wanted - URGENT - 3 month temp contract

Looking for customer service advisor for a major retail company-based Leicester.

Skills/ roles & responsibilities required:

Customer Service Support Analyst

* 1st line support

* Provide 1st line technical support, answer support queries via phone and email.

* Be expected to use skills and experience to handle all type of queries.

* Log all calls in the call logging system and ensure all incidents are kept up to date.

* Allocate more complex calls to 2nd/3rd line support teams.

* Liaising with engineers and 3rd party companies.

* Provide clear and concise incident details.

* Provide high degree of customer service for all support queries.

* Keeping users up to date with progress of incidents.

* Keeping systems teams and management aware of issues.

* Adheres to department procedures and processes.

* Takes ownership of user queries.

* Great customer service skills and enthusiastic

* Training will be provided, and buddy’s will be allocate to help and support

Criteria

* Excellent telephone manner

* Experience using call logging software is advantageous, but not essential

* Previous Customer Services/Call Centre/Helpdesk experience is preferred

* Have experience using Computers and Microsoft Office – Outlook, Word, and Excel.

* Be attentive to detail and accurate

* Be committed and flexible

* Enjoy challenges and have the ability to work on your own initiative and as part of a team

* Excellent communication skills – Both written and oral

* Be enthusiastic and willing to learn new skills

* Reliable and trustworthy

* Flexible

* Have an excellent attitude

* Adaptable to changes forced by business needs

* Full UK driving license is desirable

Shifts are:

* Shift 1: Tuesday – Saturday 8 – 4

* Shift 2: Tuesday to Saturday 11 – 7

* Shift 3: Sunday – Thursday – 8 – 4

* Shift 4: Sunday 9 – 5, Monday to Thursday 11 – 7

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