Customer Service Account Manager

Recruiter
Manpower
Location
Coventry
Salary
£11.65/hour
Posted
13 Mar 2018
Closes
12 Apr 2018
Contract Type
Full Time
E.ON Customer Service Account Manager

A new and exciting opportunity has arisen for a Customer Service Account Manager based in Westwood park, Coventry

Due to continued growth, E.ON is looking for an experienced customer service representative to join their Customer Operations, you’ll initially work for Manpower on a temporary basis but there’s opportunity to become an E.ON permanent employee.
E.ON is a great place to work; the culture is very open, people are genuinely helpful pulling together to help you succeed. There is some parking available on site.

In this role you’ll also benefit from annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays).

• Hourly rate £11.65 per hour
• Length of assignment: 6 months ongoing
• Hours: Full time – Monday – Friday – 08:00 – 20:00, maybe some weekends on a rota basis
• Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 34 days per annum thereafter (including bank holidays)

Job Purpose:
Responsible for the end to end portfolio management of our corporate customers including production of timely and accurate invoices, proactive management of account, customer enquiries, management of payment on account through use of your credit management skills for Half Hourly, Non Half Hourly, Smart, Daily Metered Gas and Gas accounts. Create and develop strong relationships with internal and external customers, to include those in portfolio, 3rd parties and Consultants.

Main responsibilities:
• Ownership of the end to end post sale activity on allocated portfolio of accounts.
• Liaising with both internal and external customers via all forms of communication.
• Continually improve performance for the benefit of customers by ensuring delivery of timely and accurate invoices.
• Managing the reduction of disputed debt to minimise business risk through query resolution.
• Ensure “Customer First” focus by assisting in resolving customer queries at first point of contact.
• Providing a bespoke level of service to your portfolio which includes face to face meetings with customers and Consultants.
• Actively contribute towards reducing customer debt and minimising E.ON’s exposure to risk.
• Responsible for ensuring that receipted cash is allocated to your portfolio of accounts.
• Responsible for ensuring that account set up remains accurate for a corporate account through data quality checks.
• Contribute to Team Performance.

Key Skill Requirements:
• Proven ability to handle multi-skilled tasks in a fast moving environment
• Well developed communication skills which is led through tone of voice including face to face, written and oral communication with high profile customers e.g. CEO, FD etc
• Proactive in resolving complex customer or business issues
• Highly motivated and takes ownership of tasks
• Previous experience within customer service environment
• Ability to plan and prioritise own work in an ever changing environment.
• A proactive and creative approach to problem solving.
• Show an ability to work under pressure to meet challenging targets/strict deadlines
• Strive for continuous improvement.
• Ability to understand complex issues and work to a resolution
• Previous experience of working in the Utilities industry is desirable
• Strong interpersonal and influencing skills – persuasive, assertive and flexible
• Passion for customer service
• Good knowledge of Microsoft packages and the use of Customer Management systems.

About E.ON
Millions of people get their gas and electricity from E.ON at home and at work. That makes us one of the UK's top energy companies. With the energy industry evolving faster than ever, E.ON is leading the change.
They're always looking to help their customers - whether it's making bills simpler to understand or developing new apps to help them better control their usage. And its E.ON's people who are making it happen. They're a team that works together to come up with bright ideas

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