Area Operations Manager

Eden Brown Synergy
West Midlands
£40000 - £42000 per annum
13 Mar 2018
17 Mar 2018
Contract Type
Full Time
My client based in the West Midlands is looking for an experienced Area Operations Manager who can hit the ground running.

This is a unique charitable housing association. The organisation is based around a number off Tenant Management Organisations (TMOs) who successfully manage their own estates, through a management agreement.

Duties will include:

- Monitor and ensure that all services provided to residents via TMOs are responsive to customer need and meet required performance standards.

- Supervise the Administration Support Team and to assist in their training, discipline, allocation of duties, welfare, development and safety in accordance with approved HR policies.

- Ensure the group are aware of current issues facing Social Housing, including legislative changes, ensuring that appropriate changes are made to Group
procedures and implemented and communicated.

- Ensure that policies and services are developed and delivered in conjunction with service users and TMOs. Systematically review Housing Service policy and procedures as and when required and write new policies and procedures when necessary. To prepare reports for the Area Board and Board to inform them of amendments to or new policies.

- Assist the Executive Director of Housing in establishing a culture of performance management, customer care and continuous improvement.

- Participate in Managers' meetings, forums and various multi-agency meetings ensuring effective relationships are maintained with all stakeholders.

- Work with the TMOs to develop clear targets in all Housing Services functions which can be used in assessment of the organisation's performance and in the appraisal of TMOs/teams.

- Carry out research on own initiative and as and when required by the Executive Director of Housing (best practice / benchmarking).

This role may have requirements to carry out as an Estate Manager.

If you or know anyone who would be interested, please send CV's to or call Remy Das on 0121 685 8700

Many Thanks

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