Technical Support Advisor Tier 3

13 Mar 2018
18 Mar 2018
Contract Type
Full Time
POSITION:TECHNICAL ADVISOR – TIER 3 FULL TIME Warwick Based Salary 23-25k per annum dependant on experience The Company: BaxiHeating provides a comprehensive range of market leading domestic heating solutions via many successful brand names, Baxi, Heatrae Sadia, Potterton to name a few. Our portfolio of heating products and backed by over 150 years of experience. An established UK HVAC service and breakdown support provider to the domestic market. The Role: An opportunity has arisen for a Tier 3 Technical Advisor within the Baxi Customer Support Technical Department, for a conscientious and enthusiastic team player. The successful candidate will be responsible for responding to technical enquiries. Job Requirements: Dealing with enquiries from all product user groups. Ideally you should have a background in the domestic heating or gas industry. Experience of fault diagnosis would be an advantage. The job holder would ideally possess a City and Guilds in gas fitting / plumbing, NVQ or equivalent. Knowledge of renewable technologies will be an advantage. Applicants with transferable skills from othertechnological / engineering / electrical fields would be considered. A sound knowledge of British Standards, Gas Safety Regulations, Building Regulations and Gas Safe requirements is essential. The job holder is delegated to take full responsibility for responding to technical enquiries. In addition it is necessary to understand the operation of the Service function in order to determine when it may be appropriate to resolve issues by reference to another area. All technical staff are required to work within a shift rotation, which are Monday – Friday 8am – 8pm and currently one in five Saturday’s. Shift Patterns will be reviewed and are subject change, in line with business requirements. Essential skills required: Team working is a prime requirement for the roles with the objective of achieving the call answer rates necessary to meet customer expectations and the Company’s performance objectives. Applicants should be customer focused and goal orientated, with emphasis on quality and excellent customer service. Good interpersonal skills are required with the ability to work under pressure. Excellent verbal and written communication skills are essential together with basic keyboard competency. Full training on the Company’s products will be provided there will be an opportunity to multiskill. If you think you meet our requirements either email or post your CV, together with a covering letter including contact telephone number and email address, detailing your current salary and package details.