Helpdesk Operators

ISS Technical Services
13 Mar 2018
13 Apr 2018
Contract Type
Full Time
Workflow Assistant (Helpdesk) £Negotiable + Benefits Stoke Great news! Due to business growth and exciting new clients, ISS is recruiting. We offer world class training and development opportunities. That’s because we value our teams and want to make sure they’re all well rewarded. After all, they’re helping us to meet a very ambitious challenge – join us and you’ll help take our global business even further. At ISS, our vision is to be ‘The World’s Greatest Service Organisation’. How will we achieve this? By working closely with customers and tailoring solutions to their needs. It’s all about ‘The Power of the Human Touch’ – and you’ll need to demonstrate that too. Your role We’re looking to recruit a number of Workflow Assistants to work on our help desk who will effectively manage work requests and support the work of the regional dispatch / admin workflow assistants. You will also support pass through requests with external service providers while they deliver service to our customers, and to manage issues and problems as they arise. About you We’re open on specific experience requirements however it’s essential that you have experience in a customer service, contact centre or administrative environment, along with call handling experience. You’ll need to have excellent communication skills and be proficient in Microsoft Office programmes and have great attention to detail. You will be able to work effectively within a team, supporting and working with others to reach organisational goals. You will be organised with good planning ability and able to organise / schedule events and activities. Applicants with some evidence of understanding and analysing statistical data will be preferred. While your technical talents are, of course, essential, it’s a professional but friendly approach that makes all the difference. Our rewards At ISS, we believe in recognising and rewarding exceptional service. To say thanks for your hard work, we’ll give you a competitive salary, world-class training and development and some of the best company benefits in the industry. That means you’ll have every chance to move forward and excel in your career. About ISS The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 79.2 billion in 2016 and ISS has more than 490,000 employees and activities in more than 74 countries across Europe, Asia, North America, Latin America and Pacific; serving thousands of both public and private sector customers. In the UK alone, we employ approximately 43,000 employees who are dedicated to delivering high quality support services. ISS is committed to doing business the right way. We are actively involved in corporate responsibility and sustainability initiatives and similarly, we strive to ensure that all our people are paid a full and fair living wage.