IT Operations Manager / Project Portfolio Lead

Nigel Frank International
£50000 - £70000 per annum + Home Working
13 Mar 2018
22 Mar 2018
Contract Type
Full Time
If you are anything like me, you've probably opened this advert thinking 'This recruiter is crazy, that job title covers multiple different roles?!'. And you are probably right, about the latter part anyway This advert does technically cover multiple roles for one very simple reason - this role is the definition of 'hybrid' and is about as multi-faceted as you are going to get! To give you some background, the role sits with one of our growing clients based in the North of England. They are a small to medium sized software partner who specialise in a range of technology services including Microsoft (SharePoint, .NET), Salesforce and AWS Cloud/Infrastructure. They have a growing reputation within the tech space and a small but stable list of large customers who are spread across the North and Midlands. 2018 is a huge year for them growth-wise and this role represents a strategic part of that headcount. So now all of that is out of the way, lets focus on the role. As they haven't settled on an official job title for this yet, they are currently calling it 'Operations Manager / Portfolio Delivery Lead' as this role combines a range of disciplines. Simply put, your role will involve managing the project delivery function for 2 of their key customers and will encompass a number of skills and responsibilities including IT operations management, service delivery management, programme management, stakeholder management and consultancy. You will get involved in board-level IT strategy, helping shape the way the organisation delivers services to their customers and you will be expected to understand both technical strategy and business strategy. Simply put, you will have a number of strings to your bow and I have elaborated on a couple of the key requirements below: Stakeholder Management - First and foremost, this role will be highly stakeholder-facing. You will be expected to liaise with both technical and non-technical stakeholders, working with both the internal business and stakeholders on customer-site. The vast majority of this role will be based on client site in the Midlands and you will be expected to manage stakeholder expectations throughout the duration of the projects Programme & Project Portfolio Delivery - You will be heavily involved in the delivery process, working closely with stakeholders to ensure smooth delivery of their services/solutions. You need to demonstrate experience working with a range of delivery methodologies (Agile, Waterfall, PRINCE2, PMP) and experience managing a range of projects rather than just the one. Commercial Acumen - Demonstrating strong commercial awareness, relationship management and even new business development is a crucial element of this role. You will be essentially working as a consultant so an understanding of pre-sales, resource/budget management and cost effective delivery is an essential requirement for this role. IT Operations Management - Fundamentally, your role will involve managing a range of operations and they are looking for somebody with extensive experience in creating results-driven environments through controlled improvement strategies. You will be expected to oversee the end-to-end delivery of IT solutions so an understanding of all of the operational/account management aspects of a project are therefore crucial. So there you have it admittedly a hybrid role with a number of different core elements to it. If you have read through this and think this is something you'd like to have a discussion about then give me a shout and we can discuss this further. You can call me on either 0191 338 7540 or 07943721308. Alternatively, you can send me an email to or simply send me a connection on LinkedIn by searching for 'Liam Haghighat' (I am pretty easy to find!!). Anything discussed will remain completely confidential. - provided by Dice .NET, ACCOUNT MANAGEMENT, AGILE, AWS, BUSINESS DEVELOPMENT, CLOUD, MICROSOFT, OPERATIONS MANAGEMENT, PMP, PRINCE2, PROGRAMME MANAGEMENT, SALESFORCE, SERVICE DELIVERY, SHAREPOINT, STAKEHOLDER MANAGEMENT