2nd/3rd Line Support Analyst

Hays IT
£29000.00 - £29500.00 per annum
13 Mar 2018
18 Mar 2018
Contract Type
Full Time
2nd/3rd Line Support Analyst 24/7, Solihull Your new company You will be joining a successful IT Services company, who are expanding their Infrastructure team. Your new role Provide 2nd-3rd Line support, accurately recording, updating and documenting requests - logging and resolving calls. Maintain the infrastructure with regard to configuration of hardware and software assets, completing availability reports and identifying potential incidents which will impact on the service. Resolve incidents and support different types of software (e.g. Microsoft office suite applications, active directory, virtualisation, enterprise storage etc. What you'll need to succeed Comfortable supporting within a Microsoft Operating system environment. Working knowledge of Virtualisation, Enterprise Storage, Microsoft Exchange etc. Basic networking experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk - provided by Dice ACTIVE DIRECTORY, MICROSOFT