Operations Manager - West Midlands

Tempest Jones
£55,000 per annum
13 Mar 2018
25 Apr 2018
Hair & Beauty
Contract Type
Full Time

We are working with a leading name in the Retail sector, seeking to recruit an Operations Manager, to oversee the smooth running of a busy Retail Shopping Centre in the West Midlands region.

You will take control of a Management Team delivering both Hard and Soft services, driving improvements and ensuring a first class service to all stakeholders and customers.

Duties will include:

  • Ensuring the delivery of first class customer service at all times
  • Managing, leading and motivating a large team or professionals
  • Involvement with several high profile multi million refurbishment and expansion projects
  • Developing and delivering service models
  • Developing and encouraging close working relationships with all customers, continually seeking to improve processes and procedures, whilst looking for business development opportunities
  • Maximising cost efficiency and delivering an agreed annual service charge budget
  • Production of accurate financial reports and liaison with senior management

To fulfill the role, you must have a strong background at a Senior Operational level within either the Retail, Hospitality or Leisure sectors.

A Diploma in Shopping Centre Management would be an advantage, but not essential.

Be advised that as the role is Retail oriented, a working pattern of 5 days out of 7 will be in place.

Leading teams and promoting fantastic customer service is an absolute must, and you must have good knowledge of Health & Safety matters (IOSH would be an advantage).

Contact Darren Hamilton for more information and a confidential initial discussion.