Technical Support Advisor

18000.00 GBP Annual
14 Mar 2018
28 Mar 2018
Contract Type

Technical Support Advisor
Coleshill, Warwickshire
18k-19k + 25 days holiday, Pension and life Assurance

Trakm8 holdings group PLC is a market leader in the fast growing vehicle telematics market sector. Based in Dorset and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increased fuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. Due to steady growth we are now looking for a fantastic Systems Test Engineer to join our engineering team in Shaftesbury.

The Role:
* Handle all resolve inbound and outbound technical issues from installers and customers usually via the telephone or email
* Log all incidents on the ticketing system and follow through to successful completion
* Comply with customer service level agreements
* Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems

The Person:

* Previous experience of working in a technical support at both 1st and 2nd line level within a call centre environment
* Experience of solving technical problems related to software and hardware products
* Excellent customer service skills - both written and verbal
* Capable of working under pressure and prioritising workload
* Good attention to detail - making sure all issues are logged on company CRM and followed through
* Competent user of Microsoft Office
* Willing to undertake shift or on call work if required

Desirable Skills:

* Knowledge of telematics hardware and software