Traffic Dispatcher

Berry Recruitment
13 Mar 2018
10 Apr 2018
Job Type
Contract Type

- Day to day management of operational staff in order to achieve best in class service delivery
- Managing route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
- Manage driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
- Perform administrative duties including input of pay and bonus onto the company systems. In addition accurate input of disposal information
- Proactive vehicle management, including liaison with fleet, safe vehicle operations, wheel security, monitor vehicle gross weights.
- Supervise vehicle availability on a daily basis ensuring that drivers have completed their checks in accordance with company policy.
- Contribute toward ongoing cost control, actively seeking to improve efficiency and reduce operating costs eg. running and analysing Depot reports.
- Ensure all administrative tasks associated with the Dispatch office are completed, including time sheets, tachograph records, payroll records, holiday rotas, resolution of QLS.
- In conjunction with the Depot Manager, ensures that mandatory training, induction and toolbox talks are delivered in line with company policy.


First Choice for Customers:

- Monitor service levels and suggest corrective action where appropriate.
- For unplanned and unscheduled work the controller is required to plan and mobile resources according to customer needs.
- Maintain positive relationships with both internal and external customers.

Easy to do Business With:

- Resolve invoice and service queries on behalf of the customer.
- Manage specific trade waste routes and modes to ensure optimum utilisation and service success for the depot.
- Deputise for the Depot Manager in their absence.

Growing Profitability:

- Supports the achievement of the depot budget, to support optimum performance and financial growth.
- Ensures that all administrative tasks are completed and support the overall financial performance of the depot i.e. disposal entry, fuel usage, acting on QLS and service credits.
- Consider the most efficient disposal option for each route and understands the impact of incorrect or late disposal tickets.
- Ensure core performance metrics are met and where possible exceeded.

Building Pride in Biffa

- Supports the optimisation of resources and reviews the operations to support improve profitability and customer service.
- Promotes positive employee engagement through open communication
- Contributes to the development of the site as a whole by identifying and sharing best practice with peers
- Monitors operational staff performance and suggests corrective action where appropriate.

Working Safely Together

- Maintain adherence to the relevant legislative requirements and Company procedures and standards (including Health and Safety, personnel, finance and Transport).
- Effectively manage all health and safety aspects to ensure that all operational staff have correct PPE / uniform supplied, record accidents, hazards and near misses and ensuring appropriate follow up of actions.
- Maybe required to conduct accident investigations.
- Ensure compliance with transport and environmental legislation, in particular manage and audit driver tachographs.