Customer Solutions Advisor

Interaction Recruitment
7.50 GBP Annual
13 Mar 2018
29 Mar 2018
Contract Type

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working in partnership with our award winning client RAC who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams.

The RAC are looking for YOU to join an elite team of Customer Solutions Advisors!

If you are looking for a role within customer service then this is a fantastic opportunity to work for a market leader in the automotive industry. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities

Whilst this role is initially a temporary 12 week position there are very real opportunities to become permanent, depending on performance and attendance.

Who are the RAC

The RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.

With approximately 4,000 dedicated staff, the RAC operates from three UK operations and offers vehicle and breakdown services through a nationwide, branded patrol force, focusing primarily on vehicle repairs and recovery. In 2014, the RAC's patrol force of approximately 1,500 patrols attended to 2.3 million rescue breakdowns.

The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for vehicle drivers and road users.

More about the Role

To take inbound and make outbound phone calls to customers of commercial vehicles who are in a breakdown to advise on their situation and time of recovery/resolution.

  • Keep the customer continually updated

  • Pinpoint the customers location to make sure the recovery unit is able to get to the customer as soon as possible

  • Input the information collected from the customer on the system

  • Assist the customer in what maybe a traumatic experience, using empathy and understanding to help the customer get home safely.

Skills/Experience Needed

  • Previous call centre/customer service experience, 2 years +

  • Empathetic, understanding, articulate, great communicator

  • Problem and issue resolution

  • Organisation and prioritising case load

  • Geographical general knowledge with general map reading skills

Wage Structure

  • The starting wage is GBP7.50 per hour

  • Hourly rate goes up to GBP8.33 per hour after 12 weeks

Further Information

  • The role is based in Bescot and will require you to be able to drive due to the location and working hours.

  • The working hours will be in-between the times of 6.30am-midnight, Monday to Sunday.

  • You will work a minimum of 25 hours per week, there will also be the opportunity of overtime if needed.

  • This is a temporary 12 week position, with the possibility to extend depending on performance.

If you are looking for a role in customer service or even if you are looking for a more challenging role within customer service this is a fantastic opportunity to work for a market leader in their field. There are lots of opportunities to progress and enhance your career with nationally recognised training and development programmes, this could lead to a fixed term contract for the right candidates.

If you have the above skills and experience and can commit to the working hours and a challenging working environment we would like to hear from you. To apply please submit your CV. Thank you for your consideration.