Front Office/ Reception Supervisor

Proactive Personnel
17400.00 GBP Annual
13 Mar 2018
10 Apr 2018
Contract Type

Front Office Supervisor required for growing, well known hotel group in Telford. With a competitive salary, great benefits and career progression available, this is a fantastic opportunity for an experienced Front Office / Reception Supervisor to take their next step and develop their career.

The Job Role:

As a Front Office Supervisor, your duties will include:

  • Supervising the office and front of house teams
  • Managing day to day activities across 2 hotels
  • Ensuring all financial and administration tasks are completed to the highest standard
  • Maintaining stock control by supporting the F&B controller and completing stock takes
  • Ensuring all front office staff provide guests with the highest level of customer service
  • Running post service / event debriefs with all staff
  • Being involved in staff recruitment, training and development
  • Completing food safety audits on a monthly basis
  • Ensuring all licensing regulations are adhered to
  • Any other reasonable tasks as requested by Senior Management

Experience / Requirements:

  • MUST have experience within a similar role - preferably Hotel based
  • Passionate about delivering great customer service
  • Previous cash and stock handling
  • Previous reception experience in a senior role
  • Have an excellent eye for detail
  • Excellent telephone manner
  • Have a flexible approach to work - Weekend and Bank Holiday work is required
  • NVQ Level 3 in Customer Service or similar qualification

The Package:

  • Competitive salary + bonuses
  • Free use of facilities within the group
  • Anniversary bonuses
  • Good holiday package, rising yearly

If you feel you have the skills and experience then please apply today!

Sophie Lindley