Application Support Consultant / Customer Service Consultant

Pinewood Technologies Plc
Up to £20K (on experience) + 5% Bonus + Benefits
12 Mar 2018
21 Mar 2018
Contract Type
Full Time

We are currently seeking to employ a driven, enthusiastic individual to join our team as an Application Support Consultant.

We are a software house dedicated to providing industry leading dealer management solutions to car dealerships across the UK.

As an Application Support Consultant you will be expected to undertake the following Key Tasks;

  • Taking inbound calls, emails and instant messages from users of the software with queries and issues regarding the system. These will range from simple how-to questions to more complex in-depth issues.
  • Trouble shootingexisting cases to find root causes for software errors and getting these resolved in a timely manner
  • Ensure all callers are dealt with swiftly and effectively with an emphasis on great customer service.
  • Attend training seminars and produce training material as your knowledge of the system grows.

Salary + Benefits

Starting salary between £16k to £20k to be based on experience.

All support consultants will take part in our internal training academy which will allow for self-propelled increase in salary as you progress – each of the 8 stages includes incremental salary increase up to £32K at final stage.

Hours of work

37.5 hours per weeks on a three shift rota (7am – 3.30pm, 9am – 5.30pm and 10.30am to 7pm). Some occasional weekend and bank holiday work is expected.

A successful applicant will demonstrate that they are enthusiastic and driven, a great problem solver, detail oriented and a quick study.

Apply now to be considered for this opportunity!


  • 25+ days holiday (plus UK bank holidays)
  • Bean-to-cup coffee
  • Progression opportunities
  • Discount vehicle schemes (Friends & Family)
  • Free fresh fruit
  • Social events
  • On-site gym
  • Loyal service recognition
  • Company discounts (TV/Internet/Phone/Childcare and much more)
  • Cycle to work scheme
  • Eyecare vouchers
  • Quarterly performance awards
  • Team member referral scheme
  • Stakeholder bonus
  • Training

Company overview

Pinewood is an industry leading Software Company owned by one of Europe’s largest automotive retail groups, Pendragon PLC. We’re the creators of Pinnacle DMS (Dealer Management System), a web-based ERP system used by automotive dealerships globally. Adhering to our values of Innovation, Commitment and Simplicity, we work closely with manufacturers and develop systems for some of the largest car dealership groups in Europe and beyond.

Successful applicants will go through a three stage interview starting with an informal Phone discussion about the role followed by an online video interview that can be completed from home and then a final face to face meeting.

Apply now to be considered for this opportunity!

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