IT Support Analyst

Hewett Recruitment
£18k - £19k pa + Benefits
12 Mar 2018
12 Apr 2018
Contract Type
Full Time
Are you seeking an IT Support Analyst position where you will:

* Be challenged
* Work hard
* Be provided with a vibrant, open plan, encouraging and social work environment
* Be provided with a great career opportunities, salary and wider benefits

My client are an award winning software Development Company, looking for an IT Support Analyst to join their Support Team.

As a successful IT Support Analyst you will be responsible for:

*Managing support calls and acting as a point of escalation
*Identification and solution of support queries
*Providing technical support over the phone and remoting in
*Keeping the customer informed where no resolution is found
*Documentation and user training and demonstrations

As a successful IT Support Analyst you will need to be experienced in:
* Providing excellent Customer Service for both internal and external customers
* Great communication skills, including professional telephone manner
* Troubleshooting technical problems (preferably server/software related)
* Investigative and logical approach to problem solving

It would be beneficial as an IT Support Analyst if you have had experience in:

*Linux or Unix
*Mac Systems

In return, as an IT Support Analyst you will reiceve
*Wellbeing Benefits
*Duvet Days
*Cycle to Work
*Standing Desk
*Recognition awards
*Childcare Vouchers

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore.

Salary up to £19000; commensurate with experience.

We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!

This job was originally posted as