Client Relationship Manager Contingent Workforce Solutions
Client Relationship Manager (Contingent Workforce Solutions)
Swindon, Midlands or Leeds
Competitive Salary & Wider Benefits
An exciting opportunity for an experienced Client Service professional to further advance their career as part of a newly established team
About the role
You will be the primary interface between Capita and our client. You will be responsible for developing successful day to day working relationships with all key stakeholders internally and externally, ensuring optimum levels of customer service and best practice. You will take responsibility for the development and growth of the account through delivery excellence, client management and opportunity evaluation.
Your primary goal will be to work close with the Account Director and Account Manager to successfully integrate this new customer into Contingent Workforce Solutions.
About Capita | Resourcing
Capita Resourcing is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.
We are a strategic resourcing business. Our teams work across the UK commercial, regulated and government sectors - shaping individually tailored solutions in permanent and contingent workforce recruitment.
We place collaboration at the heart of every relationship, fostering genuine partnerships which develop the maturity and impact of resourcing activity. Our ultimate goal is to align talent acquisition strategies directly with strategic business goals.
What you will do:
To work closely on assisting/leading implementation of Capita within the client account to tight time scales, maximising upon all business opportunities thereafter.
To own the day-to-day relationships with all key client stakeholders.
To arrange and attend new and existing relationship meetings with the hiring managers, procurement and any other key stakeholders to define, plan and agree approaches to contract recruitment.
To organise regular client reviews to discuss service, producing management information relating to recruitment activity and performance against framework SLAs.
Ensure the delivery of service to SLAs.
Work closely with the Supply Chain Team to ensure all client and interim issues are dealt with swiftly and effectively.
To contribute to achievement of the business plan figures.
Your experience will include:
- Strong and proven recruitment experience working on a Managed Service contract
- Implementation experience
Strong decision-making skills with a focus on excellent customer service, delivery and staff management at all times.
Experience of building relationships and influencing key senior stakeholders.
Experience working to tight deadlines in a fast-moving environment.
Customer-focused and professional individual with the ability to absorb complex information quickly.
Experience of managing change with both internal teams and clients.
A credible and professional manager with an engaging style.
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, annual bonus, a company car/car allowance, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.