Duty Manager - Stratford-upon-Avon
Duty Manager - Stratford-upon-Avon Our Stratford Upon Avon Bistrot Pierre is open seven days a week and we serve Breakfast, Lunch and Dinner (Monday to Sunday). Our restaurant typically caters for a volume of anything from around 50 covers on a quiet weekday lunch service up to around 170 covers per service on a busy lunchtime evening or weekend. We are currently looking for an enthusiastic and professional Duty Manager to join our team. Duties of the Duty Manager: To be fully “hands on” during service, taking on the full role of serving our customers To be responsible for the supervision of front of house team members, nurturing, mentoring and coaching individuals to help the General Manager build a competent team, which maximises the individuals’ potential and performance To assist the General Manager in ensuring the delivery of excellent customer service standards within the bistrot by all team members. To help all waiting staff deliver the standards laid out in our guidelines and to live and breath the culture and values of the business To be instrumental in assisting the company to achieve its vision of “great value and delicious cooking in a buzzy atmosphere provided by a friendly and professional team enjoying themselves” Assisting the General Manager in ensuring the front of house team always provides the customer with excellent customer service and food which meets the brand standards We are looking for a Duty Manager who has/is: Confident and engaging Professional and friendly Excellent interpersonal skills Excellent supervisory and team working qualities Ambitious and with a good sense of humour Hardworking, enthusiastic and very hands on A cool head under pressure High standards and expectations for the notion of hospitality A good eye for detail A proven track record as a front of house manager or experienced waiter with some supervisory experience, gained in a fast paced, premium casual dining, good quality hotel or restaurant environment Advanced IT skills In return we are offering the successful Duty Manager the following: Up to £8.50 28 days holiday, including bank holidays Generous chef referral financial incentive scheme worth £750 per successful referral Excellent training and development and the opportunity for career progression including eligibility to apply for “Tricolore” our Management Development Programme Awesome staff benefits - including staff price on quality wines, "Perkbox" flexible benefits programme and a very generous discounted staff rate on MacDonalds Hotels. To apply for this Duty Manager role, please click on the apply button below and forward us a copy of your CV.