Sales Support Administrator

Recruiter
Kinetic Office Recruitment
Location
Warwickshire
Salary
18000.00 GBP Annual
Posted
13 Mar 2018
Closes
19 Mar 2018
Job Type
Entry
Contract Type
Permanent

Sales Support Adminstrator
Birmingham Business Park
Circa GBP18,000 - GBP21,000

Overview:

Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Sales Support Administrator to join their team - processing customer and supplier orders to ensure that customer needs and service levels are achieved.

Duties will involve:

  • Managing the entire order process from order entry to delivery, this can be 1 month to 3 years depending on the size of the job.
  • Developing and maintaining good and effective working relationships with all stakeholders (Customers, suppliers and Sales staff)
  • Assisting the sales reps with adding all new orders onto the system
  • Sending new orders to the manufacturers
  • Contacting sites to schedule materials
  • Chasing the manufacturers for delivery dates.
  • Monitoring customer credit status
  • Create and update orders and delivery requests
  • Contacting all sites to give notice of delivery or to call off deliveries
  • Managing customer queries and complaints - resolving problems by liaising with customers, sales reps, manufactures and other necessary departments
  • Prepare and issue quotes to customers
  • Invoicing, making sure every delivery has been invoiced correctly, chasing suppliers for missing invoices and checking with sites that all deliveries have taken place. Resolving any invoicing queries.
  • Working as part of a busy team and working to set deadlines based on distribution deadlines
  • Dealing with customers and follow up on requests and orders
  • Coordinating transportation details and advising on any delays or problems that may arise

Essential Experience:

  • High attention to detail - able to spot errors which can be costly
  • Excellent business to business telephone call handling skills
  • Experience of business to business customer support and administration of orders once they have been placed, i.e order processing, logistics, problem solving, speaking to a diverse client base
  • Must have experience of dealing with orders through to delivery
  • Must have experience liaising between the hauliers, suppliers and customers
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Must be well organised with the ability to respond promptly
  • Ability to work under pressure and make correct decisions
  • Good skills in Word and Excel
  • Evidence of building relationships with customers or suppliers
  • Own transport is preferred

If you consider yourself to be experienced in any of the following them please apply; Logistics Admin, Logistics Assistant, Administrator, Transport Planner, Transport Coordinator, Sales Administrator, Sales Support Technical Customer Services or Scheduling background