Sales Support Administrator

Kinetic Office Recruitment
18000.00 GBP Annual
13 Mar 2018
19 Mar 2018
Job Type
Contract Type

Sales Support Adminstrator
Birmingham Business Park
Circa GBP18,000 - GBP21,000


Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Sales Support Administrator to join their team - processing customer and supplier orders to ensure that customer needs and service levels are achieved.

Duties will involve:

  • Managing the entire order process from order entry to delivery, this can be 1 month to 3 years depending on the size of the job.
  • Developing and maintaining good and effective working relationships with all stakeholders (Customers, suppliers and Sales staff)
  • Assisting the sales reps with adding all new orders onto the system
  • Sending new orders to the manufacturers
  • Contacting sites to schedule materials
  • Chasing the manufacturers for delivery dates.
  • Monitoring customer credit status
  • Create and update orders and delivery requests
  • Contacting all sites to give notice of delivery or to call off deliveries
  • Managing customer queries and complaints - resolving problems by liaising with customers, sales reps, manufactures and other necessary departments
  • Prepare and issue quotes to customers
  • Invoicing, making sure every delivery has been invoiced correctly, chasing suppliers for missing invoices and checking with sites that all deliveries have taken place. Resolving any invoicing queries.
  • Working as part of a busy team and working to set deadlines based on distribution deadlines
  • Dealing with customers and follow up on requests and orders
  • Coordinating transportation details and advising on any delays or problems that may arise

Essential Experience:

  • High attention to detail - able to spot errors which can be costly
  • Excellent business to business telephone call handling skills
  • Experience of business to business customer support and administration of orders once they have been placed, i.e order processing, logistics, problem solving, speaking to a diverse client base
  • Must have experience of dealing with orders through to delivery
  • Must have experience liaising between the hauliers, suppliers and customers
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Must be well organised with the ability to respond promptly
  • Ability to work under pressure and make correct decisions
  • Good skills in Word and Excel
  • Evidence of building relationships with customers or suppliers
  • Own transport is preferred

If you consider yourself to be experienced in any of the following them please apply; Logistics Admin, Logistics Assistant, Administrator, Transport Planner, Transport Coordinator, Sales Administrator, Sales Support Technical Customer Services or Scheduling background