IT Functional Support

RLE International
38.00 - 38.00 GBP Hourly + GBP38/hour
12 Mar 2018
09 Apr 2018
Contract Type
RLE International is working on behalf of their Midlands based Automotive OEM Client, whom are currently looking for an experienced I-PLM Environment Production Support Specialist to join their expanding team within the Product Creation & Development Division in Gaydon

Our client offers a wide range of unique opportunities available to suit some of the best people and brightest minds in the automotive industry.

So, if you're looking for a key role in shaping the future of the car industry, they have the stage and the tools necessary for you to make it happen.

I-PLM Environment Production Support Specialist

Position Description:
I-PLM Environment Production Support Specialist Responsibilities. Work as part of the i-PLM Environments team to provide ongoing operational support of I-PLM IT systems for Dev/Test/Prod collaborating with IT infrastructure build; middleware/DB and application Build Team and Dassault Systemes SMEs in designated areas) o Using Incident and Problem management processes o Resolution of operational and performance issues.
Assist i-PLM Operations team in root cause analysis and address system configuration, operational and performance issues in the supported i-PLM environments covering Linux/Win2008/2012 servers and Windows7 clients.
Co-ordinate and implement changes following the JLR Change Management process.
Work with infrastructure build, middleware and application development teams to build and support i-PLM 3D Experience (Dassault V6) environments comprising Development, Test, User Validation, Training and Production environments.
Support (Install/support/upgrade) iPLM environments running on Linux (SLES); Windows 2008/2012 and Windows7, using SAN/NFS storage systems; Apache/Websphere middleware and Oracle/SQL database servers within JLR enterprise datacentres. Servers include virtualised (VMware) and physical servers.
Analyse technical documentation from JLR application vendors (eg. Dassault Systemes, ACE/ConfigIT) and work with designated SMEs to define installation and support procedures, as/when required.
Document and share work procedures, installation tasks, scripts and best practices within Environments Team.
Maintain appropriate design and configuration documentation for use in operational handover to steady state support.

Skills Required:
Experienced UNIX (SLES) and Windows server systems support.
Significant experience of systems installation, build and support experience covering systems administration and operational support tasks for IT environments of similar complexity and technical detail (see responsibilities section above)
Knowledge of 3D Experience / Enovia V5/V6 systems administration and operational support.

Experience Required:
Key Role Requirements (in addition to essential skills above)
Production support incident and problem management.
Knowledge of Enovia V5/V6 systems administration and operational support. Demonstrable ability to own and carry out systems admin/support tasks without on-going supervision and oversight.
Proven user interaction and IT support experience including problem diagnostics and root-cause-analysis for systems supported by iPLM environments team. Flexibility in working times, including ability to do overtime for systems support outside of normal (Apply online only)) working hours. Ability to work collaboratively as part of a multi-site team and share workload - as required to meet operational deadlines. Good communication skills both written and verbal English.

Experience Preferred:
BMC Remedy. Experience of DBA, Networking and Security operational support, as part of providing IT operational support. Knowledge of PLM and automotive industry processes.
Ability to develop and run scripts to automate manual processes Experience of working within JLR IT/Operational support and knowledge of JLR IT standards and IT processes.

Additional Information:
Free Parking

Hours: 40 per week
Rate: GBP38.00 per hour limited company rate

This role is signed off until 31st March 2019, with a view to renew a further 12 months

Eligibility: Due to working on behalf of our Client, unfortunately if you require any sponsorship for a visa to work in the UK your application will be automatically declined. These are long term rolling contracts.


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