Parts Advisor - Nights

Venatu Consulting
Up to £25000 per annum
10 Mar 2018
10 Apr 2018
Contract Type
Full Time

Position: Parts Advisor

Hours: 16:30 - 2.30am Monday to Thursday, 16:30 - midnight Friday

Location: Coventry

Reporting to: Parts Manager

Aftersales Department in a Commercial Vehicle Dealership

The Role:

  • Receive all parts orders,
  • Liaising with customer to understand their requirements and giving advice on any additional requirements or prices as necessary
  • Matching orders against stock items, if not in stock let customer know and order as necessary
  • If item is not available then sourcing items from other suppliers
  • Arrange for delivery or pass order to stock control for orders to be raised
  • Make up customer orders for despatch making sure they match customer order , highlighting any shortages
  • Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled
  • Keep customer fully informed of all stages of progress and any problems that may arise
  • Dealing with customer complaints speedily and effectively.
  • Refer any unresolved problems to the relevant person
  • Excellent level of customer service at all times
  • Comply with Health & Safety requirements

The Person

  • Good customer service, friendly and helpful, must be able to communicate effectively
  • Basic working knowledge of vehicle technology, previous experience within a commercial dealership
  • Ability to work under pressure and alone for extended periods
  • Stock control experience
  • Sales experience being able to sell the benefits of genuine fitted parts, identify customer needs and offer solutions, negotiation skills
  • Able to work in a fast moving environment
  • Well organised, able to work in a methodical manner with attention to detail
  • IT literate with basic knowledge of Word, Excel and Outlook

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