RBC Service Coordinator

Arrow Industrial Group Limited
10 Mar 2018
10 Apr 2018
Contract Type
Full Time
Excellent opportunity to join a market leader within the UK Industrial, commercial and retail doors supply and service sector operating nationwide on a 24/7 basis delivering the highest level of excellence and customer care to our client base. Our Birmingham Regional Business Centre (RBC) is the platform to deliver a local premium service to local Midlands business.

This is an exciting role which requires experience in delivering effective labour planning, managing and controlling of mobile service vans, whilst supporting administration functions for busy depot team. Technical understanding of industrial door or associated equipment helpful.

In this arena only service levels delivering excellence will be accepted by the client

The Role

·Working as a Service Coordinator you will be responsible for the coordination of all installation, repair, service, maintenance and PPM works on customer sites across the Midlands region

·The position will be coordinating the mobile engineers providing attendance on all client sites for industrial, commercial and retail doors including loading bay equipment throughout your territory

·Demonstrating working to demanding deadlines, possessing a can-do attitude, creative mind, high level of energy, enthusiasm and happy to communicate with customers at all levels

Ideally we need you to be

·Well educated with experience of coordinating service offer

·Facilitate team delivering the highest level of service excellence to the client

·Confident telephone manner required answering incoming client calls

·Excellent keyboard and IT skills, including Excel, Sage and Microsoft

·Excellent communication and telephone skills within Industrial service sector

·Experienced negotiating attendance timescale and costs

·Updating performance spreadsheets

·General administration duties.

·Processing quotations

·Producing price quotations

·Raising purchase orders

Employment Package

·Competitive salary and incentives package depending on experience

·Permanent employment contract subject to successful probationary period

·Complimentary onsite car parking provided adjacent to office facilities

·Opportunity for personal development / progression within branch team

·Healthcare benefits package after 1st year service

·Myshopping discount scheme after 1st year service

·20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays)

Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 28 days then unfortunately you have been unsuccessful on this occasion

This job was originally posted as www.totaljobs.com/job/80338565