Membership Operations Administrator

Ortolan Group Plc
£16,500 per annum
10 Mar 2018
18 Apr 2018
Contract Type
Full Time

Membership Operations Administrator
Birmingham (UK)
Salary: GBP 16,500 - GBP 17,000

Our client, the world's leading professional body for qualifications and standards in land, property, infrastructure and construction is looking for a Membership Operations Administrator to join their existing team. The role will be responsible for:

  1. To support the end to end assessment process for all membership routes
  2. To provide assistance to internal & external customers
  3. To provide support & guidance to candidates on their journey to qualification

Key Responsibilities:

Application/assessment processing:

  • To support panel scheduling for all candidate applications within strict QA deadlines - matching candidates by pathway, location, competencies & specialisms to assessment panels using manual techniques.
  • Distribute submission documents via CRM/ARC
  • Support assessment sessions
  • Support candidate progress from enrolment to qualification

Professional aptitude:

  • To proactively identify and escalate issues of concern to Membership Assessment Supervisor
  • Use negotiation skills to overcome miss-matches, backfill drop-outs/deferrals and persuade members to provide more availability
  • To acquire knowledge of the APC product including process & technical support
  • To attend assessment venues, supporting/guiding assessors and candidates and diffusing/overcoming issues and supporting the 'Lead' member of staff to ensure the smooth running of the event
  • To proactively support external stakeholders


  • To support the Panel Schedulers with administration duties to ensure all final assessment candidates are matched successfully and interviewed within the QA deadlines.
  • To identify and recommend process improvements

Customer service:

  • Resolve customer problems/complaints - escalating where necessary;
  • To recommend new services to all customers through personal service insight gained through interactions with customers.

Skills & Experience required:

  • Maths and English GCSE or equivalent
  • 2 years + experience in Customer service administration
  • Experience of working under pressure and to targets
  • Adaptable within the role and experience in remaining flexible and handling several tasks at once
  • Working with Microsoft packages
  • Relationship Building and working with internal and external stakeholders
  • Complaint handling
  • Working as part of a team or on own initiative
  • Eagerness to learn
  • Possesses excellent communication skills - written and verbal
  • Ensures all data accessed and provided is up to date and accurate
  • Ability to prioritise work to ensure deadlines are met
  • A flexible, team worker who is a committed and conscientious worker
  • Able to demonstrate a clear understanding of the provision of Customer Service Excellence
  • A positive can-do attitude

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.