Customer Support Manager - Selly Oak
As the UK's leading supplier of personal credit products, we exist to help people when others won't. Our recent expansion means we're looking for Customer Experience Managers to join our teams across the country. It's a responsible and rewarding position that involves attending appointments at people's homes, assessing their circumstances, and setting up the necessary processes to lend them manageable sums of money, so we're looking for outgoing, friendly people who are great listeners and naturally compassionate.
We specifically lend to customers who might have difficulty obtaining credit elsewhere, so you might be helping them to repair their car, buy school uniforms or make demanding financial occasions like Christmas really special. Whatever their situation, you will be guiding them towards a solution that ultimately makes a huge difference to their lives. And in return, you can expect a varied and fulfilling role with real scope for career progression.
We're proud of the relationships we have built for over 130 years - making millions of lives better by operating in an ethical, clear and responsible way. We'll provide you with all the training you need, as well as the support and advice of your Area Manager as you settle into the role.
Our Customer Experience Managers come from all walks of life, though a background in retail/sales or customer support can be helpful. You'll be organised and reliable, with a sensible attitude towards personal finances, but what matters most is your empathy and ability to connect with people. We have a full time opportunity available (37.5 hours) , including some evenings and weekends, on a standard shift pattern. You will need your own car, but we pay mileage expenses for all business miles. We'll also equip you with a company smartphone.
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.