Interim Senior Associate - Learning Services - Cornerstone LMS

Empiric Solutions Limited
09 Mar 2018
10 Apr 2018
Contract Type
Full Time
My client a professional services organisation is currently recruiting for an interim Senior Associate - Learning Services.

Working within the Learning Systems team of the Global Development group, this role will:
- Provide Functional Support for all systems and applications that make up the Digital Learning Services platform ecosystem
- Be the primary liaison with all 3rd party Learning Services providers
- Maintain the UK&l digital learning catalogue
- Be the first point of contact for all queries / requests into the Learning Systems team
- Maintain & enhance guidance & support documentation to better enable self-diagnosis & trouble-shooting by learners, content developers, administrators and / or local IT Support
- Monitor & generate usage statistics & other related metrics
- Manage all "Classroom of the Future" technology
- Contribute knowledge & expertise to strategic projects within the Digital Learning Services team and/or the wider learning Global Development network

- Cornerstone LMS experience is essential
- A high level understanding of the IT systems required to host, deliver and track digital learning is desirable (e.g. LMS, Content Management Systems, Reporting systems, etc).
- Strong Excel skills, particularly working with advanced functionality such as pivot tables, are essential; working knowledge of writing and editing Excel macros is preferred.
- Reporting skills - ability to extract data from core systems and manipulate the data to present in various reporting formats needed to analyse how systems are being used, trends, etc.
- Customer focused at all times - understanding the needs and keeping them in mind when taking actions or making decisions
- Analytical skills - effective identification of issues and the application of systematic methodology to reach appropriate solutions
- Follow-up and monitoring - checking progress against targets, reporting as necessary and escalating issues to management when appropriate
- Strong understanding of technology operations management, and the software development life cycle
- Goal orientated - maintaining focus on agreed objectives and deliverables
- Able to communicate with impact, both in writing and orally
- Be able to work independently and as part of a small, highly focused team
- Demonstrate professional curiosity e.g. willing to explore and discover how software systems and IT processes work
- Process improvement - able to independently identify opportunities to improve / re-engineer processes in order to provide a better customer service and experience
- Change agility - able to quickly adapt and flex style, approach and work methods

Cornerstone Learning Management System (LMS)
- Running monthly reports using Cornerstone, Microsoft Excel, Access and Power Pivot to reflect the uptake of various eLearns
- Running ad-hoc reports for course/learner information
- Analyse and interpret report results to identify such things as trends, areas of concern, etc.
- Deploying, updating, running and archiving various learning objects within Cornerstone
- Performing periodic catalogue maintenance, including archiving and cleansing of data
- Management of users and user information within Cornerstone

Digital Learning Services & Support
- Managing and responding to incoming emails in the shared 'Learning Services' inbox, including triaging initial issues raised, resolving where possible and escalating when needed
- Managing the daily resolution and closure of all functional support tickets escalated to the team by the Global Service Desk, providing full visibility of status to requestor and adhering to SLA commitments
- Updating information for the 'Learning Service's' group on the company's online collaboration site (Spark)
- Identifying, defining and improving processes related to the digital learning content management lifecycle; designing and developing request forms for global digital learning content management when needed
- Creating, documenting and handing-over of processes within Learning Services to relevant outsourcing agencies, followed by ongoing monitoring of process effectiveness and acting as first escalation point for 3rd party administration providers

Project work:
- Contribute to strategic IT projects as and when required. Responsibilities may include functional / system requirements analysis, data gathering, data cleansing, data migration, system configuration, system testing, and / or user training.
- Contribute to other strategic Digital Learning projects as and when required. Responsibilities may include research, analysis of industry trends, conducting Requests for Information or Requests for Proposals.

This is an immediate start 6 month contract with a day rate of circa £250 - £300 however this is negotiable dependent on experience.

If you are interested to find out more, please send an up to date CV

Empiric is a global provider of niche and specialist recruitment services operating across Investment Banking, Oil & Gas, Engineering, IT and Industry & Commerce. Our expert knowledge of the market and strong working relationships with our clients has enabled us to become the preferred supplier to over 150 global corporations. ***************
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