Implementation Delivery Manager

Hudson IT
£35k - £40k pa
09 Mar 2018
18 Mar 2018
Contract Type
Full Time
EVO Payments has been providing secure and reliable payment processing solutions in
across 50 markets worldwide for nearly 30 years. EVO UK was established in 2017 as a highly visible operating business within the EVO Payments International Group; with full Board-level endorsement, EVO UK is growing rapidly through the hiring of individuals with an entrepreneurial and change-orientated mindset who are driven by personal and collectively shared success.

EVO UK are looking for two Implementation Delivery Managers to drive the successful implementation and onboarding of new Partners into the EVO UK business. With a keen focus on maximising speed of the onboarding process and driving partner commitment to deliver against the onboarding Service Level Agreements. To work with internal stakeholders to deliver against the agreed project plan and ensure all regulatory and compliance requirements are achieved. To deliver an excellent partner experience throughout.

Must be able to demonstrate a flexible approach, comfortable working autonomously, with a process driven problem solving mindset, customer facing experience and account management background.

Duties and responsibilities:

To lead new partners through their boarding process
*To build strong, productive relationships with prospective partners, supporting clients to identify, plan and track project deliverables.
*To develop a thorough understanding of the boarding and integration process to become one of the organisations leading experts and utilise this knowledge to optimise the boarding journey.
*Create clear and detailed documentation to agree requirements with Partners and internal suppliers, to include process mapping, project plans, partner facing communications and sales plans
*Set expectations, establish project timelines, and motivate client participants to deliver within scope and on-time
*Own the governance of our process and the validation/ negotiation of this with partners
*Coordinate internal and external resources and third parties for the flawless execution of client implementations.
*To work between IT and Sales teams, ensuring a common understanding and bridging knowledge and understanding gaps on both sides

Customer Service:
*Ensure regular, proactive, and professional communications flow between you and the partner, keeping the client informed and engaged.
*Communicate Partner feedback to the internal teams

Driving Business Revenue:
*Ensuring delivery according to project timelines in order to ensure revenue recognition according to forecast.
*Manage multiple implementation projects, including developing project objectives, prioritising project responsibilities, delegating tasks, executing project deliverables, and tracking project to successful completion
*Identify opportunities to extend our relationships with Partners for mutual benefit.

Skills & Qualifications:

*Proven experience within successful partner project management roles
*A track record of working with 3rd parties within a Sales / Contract negotiation environment
*Demonstrable strong internal and external communication skills including ability to work across all levels of organisations
*Ability to manager and host project conference calls and meetings to deliver successful outcomes against agreed deliverables
*The ability to learn and assimilate new information quickly, with a strong grasp of IT and Ecommerce environments
*Flexibility to adjust to dynamic work environment and ability to contribute to a growing team
*The ability to manage multiple projects simultaneously and work within fixed deadlines
*The ability to work with cross-functional teams internally and externally to achieve results
*A high level of attention to detail, excellent follow through, and reliability
*Experience engaging with people across a variety of levels with diverse backgrounds

Working conditions:

Working remotely with some travel to Partners and other EVO sites.

Please note you will receive an automated response advising you that we have received your CV.

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We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
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