NOC Support Engineer

Project People
09 Mar 2018
18 Mar 2018
Contract Type
Full Time

**SC Cleared. NOC Support Engineer. Solihull. Night shift 10pm- 6am Monday- Thursday. 6 Month rolling contract.

IT managed service provider is seeking a NOC support engineer to work night shifts on a contract basis in Solihull supporting existing deployed networks and the support of N&T products. The engineer will work with the current support personnel to understand the products and their use within the deployed networks and to develop their diagnostic skills / capability.

  • Investigation of network issues and customer interface problems
  • Liaison with Field Engineer Visits to customer facilities and 'live' sites as part of problem based investigation
  • Generation of Support documentation (web and paper based)
  • Support workarounds, solutions and mitigations for identified issues
  • Support the NOC Helpdesk on identified issues requiring more detailed and in-depth analysis
  • The reception of escalated customer fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service
  • Maintain full and accurate records and progress all customer fault reports and technical enquiries
  • To perform remote diagnostic tests where applicable to aid primary fault rectification
  • To work with and alongside development engineers
  • To provide technical and procedural assistance to N&T and Field Engineers
  • To ensure all work performed complies with the Company's, procedural and accredited standards.
  • Record returned items from Field Engineers and liaise with Fujitsu repair
  • Provide 'configured' equipment to Field Engineers
  • Work in the 4 on / 4 off 12 hour shift.

The successful candidate will have experience working in a 1st or 2nd line support role, UNIX experience, familiar with Solaris Operating system, Knowledge of IP, DSL, Knowledge of CISCO, Juniper & Brocade, worked in s support role in a Telecoms/Datsacoms environment.

** due to the nature of the role current SC Clearance is essential.

Project People is acting as an Employment Business in relation to this vacancy.

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