Customer Service Advisor - CSA

Leamington Spa Commercial
£22,000 per annum
09 Mar 2018
22 Apr 2018
Contract Type
Full Time
Our client based in Warwick is currently recruiting for an exceptional Customer Service Advisor to join their enthusiastic team. This is an 18 month Fixed Term Contract with the working hours of 9-5:30 Monday to Friday.

Your duties will include:

Greeting customers face to face and over the phone in a professional manner

Assist customers with the selection and application of products and assist with all other general enquiries they may have. You will need to be able to demonstrate a good knowledge of products

Processing orders made by phone, email and fax

Help resolve customer complaints and log all feedback using the CRM system

Handle requests for replacing parts and issue appropriate authorisation

Manage warranty claims using the in house system

Generate credit memo's

Provide technical support to customers

Conduct product warranty investigations

Generate sales leads when required

Process daily shipment documents

Meet SLA deadlines and all KPI targets

Most importantly you will need to provide excellent customer service and be good at building rapports with people.

Key skills/ requirements:

You must be educated to GCSE Level and have a minimum of 3 years' experience in customer service.

Proven success in providing excellent customer service

Effective management skills with the ability to prioritise

Proven experience in meeting and exceeding KPI's

Excellent interpersonal skills and be an effective team player

You will be able to multi-task and have a positive can do attitude.

The successful candidate for this role must be able to demonstrate the stated requirements and have a good knowledge of Microsoft packages including Excel and word. If you enjoy working as part of a team and enjoy satisfying customers in a busy environment then this could be the role for you!!

This role will pay a £22,000 salary Per Annum.

If this vacancy is of interest to you then please do not hesitate to APPLY!!!

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available in these sectors.

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