Service Advisor - Automotive
SERVICE ADVISOR (Automotive)
Location: STOKE ON TRENT
Salary: UP TO £20,0000 BASIC + OTE £23,000pa
Our client has a new and exciting opportunity for a service advisor for a great brand!
As a Service Advisor, you will play a very important role in achieving our organisational goals. With great product knowledge and a passion for delivering great customer service, a Service Advisor will use excellent communication skills to provide a seamless service to customers and be sure to retain them for the future. Knowledgeable and professional, you’ll work in your team to maximise up sell opportunities whilst delighting our customers.
You will have the drive and determination to succeed in a demanding environment. To qualify for this position you must have a proven track record in the delivery of great customer service and experience in an automotive environment.
Service Advisor Duties & Responsibilities
·Overseeing the service team and apprentices to ensure a smooth running of the service department
·Understanding the customer journey experience and be committed to delivering an unrivalled level of customer service.
·Providing accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and time scales involved and setting expectations accordingly.
·Introduce the customer to the appropriate technician to discuss details of the work that is required, where this will add value to the customer.
·Invoice the customer on completion of work. Review invoice with the customer, providing a detailed explanation.
·Be aware of the manufacturers customer satisfaction programme and endeavour to gain the best results achieving at least the company minimum standard.
·Ensure delivery on your extended warranty and service plan sales.
·Follow key processes to achieve excellent customer service and up-sell targets.
Service Advisor Skills & Qualifications
·Have 1 years' franchise experience as a service advisor
·Be able to cope in a high pressured, busy environment
·Be confident in up selling products
·Knowledge in automotive systems (Kerridge / DMS / 1 Link / Pinnacle)
To apply for this position please send an updated CV to or call james Smith on (mobile) or (mainline)