Service Advisor

Prince Personnel Limited
09 Mar 2018
08 Apr 2018
Contract Type
Full Time
Service Advisor
Circa £19,000
4 on 4 off shift pattern – Working hours are 6am – 6pm

Our client is a well-established Telford based company; they are looking for a Service Advisor to join their team on a permanent basis. The purpose of the role is to ensure that the customers who have purchased a vehicle from them receive a high level of aftercare service, and any maintenance or repair work is booked in as effectively as possible.

Your responsibilities will include but are not limited to:

• To understand work instructions from the Service Manager prior to customer arrival, then “meet and greet” and check in all customers upon arrival at the dealership
• Have an in-depth conversation with the customer in order to achieve accurate diagnostic information, and communicate any information to your Manager and Workshop Controller
• Support the Service Manager with progressing jobs and communicating between the customers and Workshop Control
• To communicate and receive approval for any additional work required on vehicles being worked on
• To manage the logistics and parking of all vehicles on site including sales
• To upsell any work and/or accessories
• Continually update time management systems
• Liaise with Parts Department on orders and inform customers of availability for fitting
• Obtain history of vehicle and put on the internal systems

The successful candidate must be able to demonstrate a real passion for offering a high level of customer services, and be comfortable in dealing with customers both over the telephone and face to face. Good attention to detail and organisational skills are a must to be successful in this role. The working pattern is 6am – 6pm and you will work on a rolling 4 on 4 off shift pattern, so although not normal office working hours, does give someone plenty of free days off which could be a real benefit.

We will carefully consider your details and advise you if we're able to progress with your application within 72 hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: DE21914

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