Automotive Customer Support - Aftersales
Our client, a major supplier of software solutions to the Motor Trade is seeking an additional member of staff to join their front line team in Telford supporting end users in the effective use of the Aftersales system for their Dealer Management System. Benefits of this role: Excellent basic salary Great Working Environment Ongoing Training and Development Plan Private Health Care Subsidised Dental Care Life Insurance Critical Illness Cover Contributory Pension You must have experience of working in the Aftersales Department of a Car (or Truck) dealership to be considered for this role where you will be assisting end-users in the effective use of the Dealer Management System. Candidates may currently be working in either Service or Parts, but you will need a strong interest in IT and a desire to utilise your experience in a professional organisation where Customer Care is more than just a phrase but a way of life. Your main responsibilities will include:- Call handling of incoming calls and investigating and resolving quick fix calls Escalation of in-depth calls to back line support Continued development of support and customer knowledge bases including the production of documentation answering FAQs Candidates should possess the following skills:- Able to provide excellent customer service Communicate effectively both verbally and written Work well under pressure A desire and ability to learn Sound problem solving techniques A team player who is also able to work using own initiative Some knowledge of their system would be advantageous but not essential as full training is provided - what is more important is your understanding of the practicalities of working in a busy Dealership and the use of an IT system.