Customer Service Advisor

Recruiter
Extra Personnel
Location
West Midlands
Posted
09 Mar 2018
Closes
28 Mar 2018
Contract Type
Full Time
Customer Service Advisor We are recruiting for a Customer Service Advisor in the Wolverhampton area with our well-established client. As a Customer Service Advisor you will need to have: Minimum of 5 GCSE's grade A to D (or equivalent) At least 2 years' experience in a similar role within customer service/call centre Knowledge of MS office and software houses SSP and OGI Excellent written and verbal communication Experience in working to strict compliance targets Details: Salary: £21,000 per annum and bonus up to £1,000 Working Hours: Week one 09:00-17:00 Mon-Fri and week two Mon-Fri 11:30-19:00 Wed, Thurs and Fri 12:00-18:30 (Alternate Saturdays 09:00-15:00) Location: Wolverhampton Duration: Permanent Role of a Customer Service Advisor: Respond to enquiries about products and services by telephone, fax, email, letter or face to face Deliver excellent customer service to the clients Work effectively to achieve KPI's Resolve client's queries Get quotations using in house systems, rating guides or refer to insurers and communicate them to the client Issue invoices, receipts, policy documents and handle payments. Update clients details accordingly Assist in handling referrals Ensure product knowledge is up to date Any ad hoc duties requested by line manager Benefits of working with us as a Customer Service Advisor: Childcare Vouchers 24 days holiday plus Bank Holidays Cycle to Work If you are interested in the above role please click apply

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